Resident Care Worker - Outpatient Plus: Recovery House at Wisconsin Community Services – Milwaukee, Wisconsin

RESIDENT CARE WORKER
Outpatient Plus: Recovery House
Wisconsin Community Services

We believe that all services should be person-centered, strength-based, trauma-informed and culturally competent. We seek compassionate, highly motivated, talented candidates to join our dedicated staff.

Job Summary

The Resident Care Worker provides supportive, recovery-oriented interaction and monitoring of individuals with mental health, substance use, and/or co-occurring needs, residing in the WCS Recovery House.

Essential Duties and Responsibilities

• Monitor resident and guest activity to ensure safety and well-being.
• Conduct hourly rounds and regular wellness checks throughout the Recovery House
• Assist residents with activities of daily living (ADLs) as needed.
• Use verbal de-escalation techniques (e.g. Vistelar) to prevent escalation and promote a safe environment.
• Notify the Program Manager of emergencies and respond as needed.
• Interact with residents in a recovery-focused, trauma-informed, strength-based, and person-centered manner.
• Act as a positive role model and utilize Motivational Interviewing and other supportive techniques to enhance engagement.
• Record and relay resident inquiries and concerns to the Program Manager. Communicate all resident and facility-related incidents promptly and accurately.
• Document all resident contacts, incidents, and wellness checks in resident files.
• Complete documentation in Avatar for any CCS enrolled individuals.
• Respond to general inquiries (phone and door), greet guests, and maintain the check-in/check-out log.
• Maintain building security and sanitation to ensure a safe and clean environment for all.

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