Digital Business Operations Manager at Horizon Beverage Group – Norton, Massachusetts
Horizon Beverage Group
Norton, Massachusetts, 02766, United States
Posted on Nov 5, 2025
NewJob Function:General Business
New job! Apply early to increase your chances of getting hired.
About This Position
Digital Business Operations Manager
Digital Business Operations Manager MA/RI
Company Overview:
Southern Glazer's Beverage Company of Massachusetts and Rhode Island is part of Southern Glazer's Wine & Spirits, the world's pre-eminent distributor of beverage alcohol, proudly a multi-generational, family-owned company with operations in 47 states plus the District of Columbia, the Caribbean, and Canada. We offer an array of careers focused on delivering a captivating and rewarding experience. We challenge our colleagues every step of the way and provide them with tools to grow, succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality service to each of our customers and put you on the career path you've been looking for.
Position Summary:
The Digital Business Operations Manager would be responsible for operationalizing eCommerce and CRM capabilities in the market as well as enabling customer and sales team business growth potential.
Primary Responsibilities:
- Point person for support and implementation of all digital enablement initiatives for the market. Collaborate with all impacted departments and functions
- Design and implement new business processes or revise existing business processes to integrate evolving digital enablement capabilities
- Lead adoption and reinforcement of digital tools, processes, and capabilities by working cross-functionally with commercial teams, Commercial Operations, Learning-Development, and Human Resources
- Responsible for customer eCommerce activation and eCommerce platform adoption
- Lead eCommerce activation teams and provide direction to commercial field teams
- Set the foundation for the introduction of Digital Marketing Campaigns and brand marketing strategies into market sales execution activities
- Analyze the business impact and commercial effectiveness of implementing digital capabilities
- Capture, synthesize, and communicate feedback to Corporate and Regional teams on user experience and platform enhancement opportunities
- Inform and provide strategic recommendations to market and regional executive teams on business growth opportunities derived from CRM and eCommerce insights
- Support and inform Route-to-Market and Sales Compensation strategy through CRM and eCommerce insights
- Champion “Voice of Customer” by consulting customers (internal and external) and suppliers to capture and analyze experiential feedback and business impact of new commercial systems and processes
- Collaborate with and support Human Resources on market communications and change management, change network selection, engagement, and effectiveness initiatives
- Perform other job-related duties as assigned
Minimum Qualifications:
- Bachelor's degree plus 5 years experience in beverage alcohol distribution
- Understanding of B2B commerce and commercial sales processes
- Strong change management and communications skills across multiple stakeholders and functions.
- Proficient in MS Office (e.g., PowerPoint, Excel, Access, and Word)
Preferred Qualifications:
- Proficient in SalesForce CRM platform technology
- Proficient in SAP Hybris eCommerce platform technology
- Has strong Wine and Spirits category knowledge
- Able to balance strategic and tactical priorities to drive results across multiple stakeholders
- Able to inspire and lead peers and colleagues
Compensation:
Southern Glazer's Beverage Company offers a competitive annual compensation with a salary range of $80,000 to $120,000. This salary is an average for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.
What We Offer:
Southern Glazer's Beverage Company provides benefits, support programs, resources and expertise to help employees live healthier and safer lives—at work and on the road.
*Eligibility for the following benefits depends on employment status.
- Competitive compensation package
- Harvard Pilgrim Medical insurance
- Guardian Dental insurance
- VSP vision insurance
- Hyatt Legal Plans
- Generous Paid Time Off
- Paid Holidays
- Company paid Long Term Disability
- Company paid Life Insurance
- Confidential Employee Assistance Program
- Supplemental Insurance options
- Medicare Specialist for retirement planning
- 100% paid tuition for WSET and Cicerone certification programs
EEO Employer Statement:
Southern Glazer's Beverage Company, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Beverage Company provides competitive compensation
based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.
Job Location
Norton, Massachusetts, 02766, United States