Veterinary Client Service Representative - Lead at Royal Vista Veterinary Specialists – Windsor, Colorado

Royal Vista Veterinary Specialists is looking to an experienced Lead Client Service Representative (CSR), to their team!

The Lead CSR will be responsible for managing the front desk team at the practice and works directly with the Practice Manager to ensure the hospital provides exceptional client service.

As a ClientService Representative (CSR), you'll play an important role in pets' lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR's are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

At Royal Vista Veterinary Specialists, we offer 24/7 emergency and urgent care for dogs and cats in Colorado, Nebraska, and Wyoming.We specialize in critical care, internal medicine, oncology, and surgery.We also offer mobile veterinary surgery services through Front Range Mobile Surgical Specialists. When your pet is experiencing an emergency, seconds can make a difference – and we are here for you!

Our highly-trained team of emergency veterinarians, technicians, and support staff are here for you 24 hours a day, every day of the year. We will also work closely with your family veterinarian to ensure a continuity of care and the best possible outcome for your pet. We cherish the human-animal bond and will treat every patient and client that comes through our door with compassion, dignity, and respect.

We promote an emotionally intelligent work environment and positive culture at our hospital. We invest heavily in our employees with many opportunities for growth and development as well as a consistent work/life balance.

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease.

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $23-27/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and aconnected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and ourlocally rooted, nationally connectedhospitalsbenefitfromThrive'sextensive resources whilemaintainingtheir unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. Weprovide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.