Customer Care Representative at Professional Solutions – Quantico, Virginia

Professional Solutions Delivered, LLC (ProSoDel) is a total solutions provider for government and commercial customers in the areas of Program Management, Logistics, Organizational Change Management, Communications, Training, and Information Technology (IT) Support Services. We are currently seeking a Customer Care Representative to join our team of professionals in support of the U.S. Marine Corps Wounded Warrior Regiment.

Essential Duties & Job Functions

• Answer incoming calls and conduct outreach calls with Marines and/or family members to assess their support needs. Based on the assessment, provide information and guidance toward relevant resources, benefits, and entitlements that will assist their individual needs. 
• Serve as a liaison between Marines and the entity providing resource support to ensure positive contact is established, and pertinent information is relayed to focus efforts and address Marines’ needs. 
• Ascertain and capture the essence of Marines’ concerns/issues and properly document the information in a case management database.
• Monitor social media sites during operational times to ensure all support needs of the Recovering Service Member.
• Performs related work as assigned.

Job Requirements (Education, Experience, Professional Associations)

Required Education

• High school diploma.

Required Skills and Experience

• Strong interpersonal communication skills and excellent oral and written communication skills.
• Knowledge of Marine Corps culture; understand the significance of the cultural bond and Marine ethos needed when dealing with Marines.
• Knowledge and understanding of a wide range of requirements relative to resource allocation and benefits delivery.
• One (1) year of experience in call center operations or similar field.

Clearance

• Must be a United States Citizen.
• Must possess a favorable and current adjudication at the T-3, T-3R, NACLC, or higher level.
  • Active DoD Security Clearance is highly desired.

Additional Information

• Hours of Operation: eight (8) hour shifts within location’s operational hours (0800-2000 ET Mon-Fri).

*As a condition of employment, employees must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.