Head Wait-MSC at Sbarro, Inc. – Lanse, Michigan

As Head Wait, you will be responsible for:
• Must serve customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, suggestive selling, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance.
• Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials.
• Receives cash payment for all transactions following prescribed methods and with prescribed standards for guest service.
• Follows all required procedures outlined in company cash handling policy.
• Demonstrates full working knowledge of company point-of-sale register system.
• Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure.
• Practices food safety and sanitation standards required of foodservice establishments.
• Follows established cost control systems, including employee food policy and waste guidelines.
• Provide Leadership
• Communicate any concerns or ideas to management staff.
• Assists other team members when required.
• Other duties as assigned.

Secondary Assignments:
Due to sales volume fluctuations in any given restaurant and the various station responsibilities, the Server/Cashier may be required to function as:
• Pizza Server
• Beverage Server
• Salad/Dessert Server

Physical/Mental Requirements:
• Outgoing, enthusiastic, and willing to serve the public in a positive manner.
• Prolonged periods of standing, walking, bending and stooping.
• Able to lift 50 pounds.
• Able to effectively and safely use kitchen knives.
• Ability to manage multiple tasks.
• Basic mathematical skills for accurate cash handling
• Adequate command of the English language to include understanding, speaking, reading and writing