Banquet Server at the Residence Inn Raleigh - Downtown at Summit Hospitality Incorporated – Raleigh, North Carolina

SUMMIT HOSPITALITY GROUP: BANQUET SERVER JOB DESCRIPTION

SUMMARY: The Banquet Server position for Summit Hospitality hotels is responsible for set-up of banquet facilities and serving food and beverages in a friendly, courteous, and professional manner according to established hospitality standards set the hotel.

PREREQUISITES:

· Previous server experience, preferably from a hotel, restaurant, country club, or banquet facility serving 50-250 people at one event.

· Strong work ethic.

· Ability to remember and recite a variety of menu items.

· Knowledge of appropriate table settings and service-ware for a variety of set-up environments.

· Service orientation to do whatever it takes to ensure guest satisfaction.

· Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees.

· Good basic mathematical skills.

DUTIES & RESPONSIBILITIES:

· The expectations of this position requires a 40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your Supervisor. This only applies to Associates who are non-exempt.

· Responsible for setting up banquet room(s) as instructed by Banquet Manager, Captain, Director of Catering, Food & Beverage Manager, or Hotel senior management.

· Responsible for attending all roll call meetings before events to learn function particulars, including host/guest/hotel expectations.

· Responsible for serving food and beverages in the order and expectation of the Banquet Manager to ensure consistency, timeliness, and proper temperature of all products. Replenish beverages as necessary.

· Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function according to plan.

· Discreetly and professionally check with guests during meal presentations to ensure satisfaction to the highest standards.

· Reset the banquet room according to the Banquet Manager’s plan for the next function.

· Perform all side work to include replenishing condiments and restocking banquet shelves/storage with supplies.

· Responsible for performing general cleaning tasks using standard hotel cleaning products as assigned to adhere prevailing health and sanitation standards.

· Responsible for abiding by all Federal, State, City, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

· Ensures security for all the hotel’s guests, employees, and property assets.

· Enforces established policies and procedures for Summit Hospitality and the hotel’s brand.

· Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

QUALIFICATIONS:

· 3-5 years in banquet, hotel, restaurant, lounge, special events, or barista services.

· Must be self-directed and follow tasks and responsibilities.

· Ability to setup, breakdown, and lead a team of 1-2 staff members.

WORK ENVIRONMENT:

· Ability to walk, stand, sit, bend, and reach for extended periods of time

· Safe Serv certified

· Valid Driver’s license

· Flexible work schedule.

· Ability to lift 50 lbs.