Senior Development Associate, Annual Giving at Lucile Packard Foundation for Children's Health – Palo Alto, California

ABOUT THE FOUNDATION

• Support and execute membership events, including volunteer opportunities, educational sessions, and the annual signature fundraiser.
• Coordinate monthly board meetings and occasional committee meetings.
• Maintain membership data in Raiser’s Edge.
• Develop and manage digital communications including social media posts, email newsletters, web pages, and e-vites.
• Handle mailings: creation, stuffing, addressing, and tracking.
• Keep event registration and donation pages updated in the Classy module.
• Strategic partner in ideating new approaches, procedures, and processes to improve efficiency and impact of donor program.

• Manage donor lists for giving societies and assist with metric tracking and renewal strategies.
• Update COL attributes weekly to ensure proper donor categorization.
• Create biweekly reports highlighting significant metrics for leadership.

• Help execute the bi-annual stewardship mailing for Circle of Leadership donors ($1,000-$25,000).
• Coordinate, format, and execute mailings to prospects and donors, including solicitation letters and stewardship pieces.
• Produce letters to accompany stewardship reports and communications.
• Maintain stewardship schedules and project objectives.
  1. Coordinate review from multiple Foundation teams.
• Assist with stewardship events, including the development of invitation lists.

• Schedule meetings in Outlook on behalf of department, field officers, and/or teammates on Annual Giving team.
• Manage team dashboards and tasks in Monday.com to ensure timely project completion.
• Monitor Annual Giving shared email inboxes and forward/respond to correspondence in a timely fashion.
• Upload published content into Merlin digital asset management system.
• Support Ambassadors, Community Fundraising, Auxiliary, and field events as needed, including tabling, event registration, set-up and breakdown, etc.

• Draft and/or send donor correspondence, and other documents as needed.
• Ensure strategic donor engagement and solicitation by reviewing with gift officers their donors listed to receive mailings and event invites from other teams.
• Pull thank you call logs weekly, ensuring donors are thanked for their gifts in a timely manner.
• Use the Foundation’s CRM database to retrieve and update information about engagement with prospects and donors, request assignments, and generate reports.
• Track and report on funds and gifts.
• Provide support to Annual Giving field officers for data tracking and entry into Raiser’s Edge on their behalf.
• Manage post-event data entry and upload participation data into Raiser’s Edge.

• Associate or Bachelor’s Degree or equivalent work experience
• 2+ years directly related work experience, including experience in a support role
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Regular and predictable attendance. Flexibility to work evenings and weekends on occasion and to travel within the Bay Area. Access to reliable transportation.
• A genuine interest in working in a nonprofit environment, a strong desire to work in a development environment.

• Prior experience supporting multiple individuals.
• Knowledge of constituent relationship management database systems (Raiser’s Edge).
• Advanced online research capabilities.
• Basic graphic design capabilities (using Canva.com, Adobe Photoshop, or comparable tool).

• Efficiency, Organization, and Attention to Detail: Ability to work efficiently, juggle multiple projects simultaneously, meet deadlines, and achieve goals, all while demonstrating extreme organization, production of high-quality work, and exceptional attention to detail and follow-through in a fast-paced and busy environment.
• Self-Starter with a Donor-Centric Mindset: Ability to exercise good judgment with a customer-service mindset towards solicitor and donor needs and to handle confidential and sensitive information with the utmost discretion.
• Writing and Editing: Strong writing and editing skills with a mastery of grammar, spelling, and content structure, as well as a demonstrated skill in organizing and visually displaying information and data in the appropriate format for the document.
• Adaptability and Flexibility: Ability to take initiative, work independently in a team environment, and be adaptable in the face of changing priorities.
• Program Manager Who Operates Strategically and Persistently: Ability to support multiple programs and projects at once including supporting the execution and experience of multiple stakeholders. Ability to prioritize and complete assignments in a timely manner. Possesses a high attention to detail and produces high-quality work consistently.
• Relationship Builder and Clear Communicator: Excellent interpersonal skills and ability to communicate and work collaboratively with diverse population groups (constituents, physicians, faculty, staff, vendors, volunteers etc.).

• Generous leave, including PTO, holidays, Summer Fridays, and a sabbatical (after 7 years of employment)
• Annual bonus
• Retirement plan + employer match
• Premium Medical and Dental coverage
• FSA + dependent care FSA
• Employer-paid life insurance
• Legal services plan
• Commuter Benefits, including CalTrain “Go Pass” Program
• 4-week paid maternity and paternity leave for new parents
• Stipend for home office and mobile phone
• If remote, frequent opportunities to visit our beautiful HQ in Palo Alto

• Conduct ourselves in a manner that garners trust and respect from others.
• Foster a welcoming and supportive environment for our team members and community.
• Acknowledge and appreciate the dignity, expertise, experiences, and contributions of each other.
• Approach others with an open mind, compassionate heart, actively listening to their perspectives.
• Foster effective teamwork and encourage collaboration amongst our team and constituents.