Client Specialist at Norris Square Civic Association – Philadelphia, Pennsylvania

1. Greeting all clients (including those over the phone) warmly and respectfully and direct visitors and clients to the appropriate location or person.

2. Maintain the appearance of the Hub, ensuring that it is welcoming, clean, organized and inviting to clients.

3. Record and transmit clear, concise, and timely messages from callers and visitors.

4. Mail handling: Manage all aspects of incoming and outgoing mail, including receiving, opening, dating, distributing, and making copies of incoming mail; preparing and posting outgoing mail; maintaining the stamp machine; and ensuring timely pickup or mailing of all correspondence

5. Package handling: Receive packages from couriers and other delivery services, sign for deliveries, notify the appropriate staff within 24 hours, and ensure packages are placed in the office mailbox or designated area.

6. Ensure that all forms related to applications are up to date, legible, clean and organized and packets are readily available for clients who request services.

7. Assist clients with the application process as needed and connect clients with resources.

8. Assist Economic Mobility and Housing Department with Administrative Tasks as needed, including but not limited to filing, scanning, uploading documents, scheduling appointments, and following up with clients and staff with appointment reminders.

9. Collaborate effectively to support client needs, share insights, and contribute to team projects and goals, ensuring seamless service delivery and client satisfaction.

10. Other Duties Assigned.

? Ability to secure clearance for PA Child Abuse, PA Criminal History, FBI, and National Sex Offenders Clearance (required).

? Ability to secure health clearances every two years and TB once (required).

? High school diploma

? Good communication skills

? Customer service oriented

? Bilingual (Spanish and English)