Bilingual Intake Specialist at Family First Firm – Winter Park, Florida

Are you passionate about providing exceptional client experience? Do you thrive in a detail-oriented and collaborative environment? Our elder law firm is seeking a Bilingual Intake Specialist to be our clients' dedicated point of contact, ensuring they receive personalized attention, timely communication, and assistance throughout their legal journey.

Responsibilities:
Serve as the primary contact for clients, addressing inquiries, scheduling appointments, and providing case updates.
Coordinate the client intake process, including documentation collection and execution.
Maintain accurate records of client interactions and ensure compliance with confidentiality regulations.
Provide educational materials to help clients understand legal processes and make informed decisions.
Coordinate and facilitate communication for client referrals.
Monitor and enhance client satisfaction by addressing concerns proactively.
Collaborate with the legal team to support firm goals and deliver comprehensive client services.
Participate in special projects and contribute innovative ideas for process improvement.

Qualifications:
Fluent in both English and Spanish
High school diploma or equivalent
1+ years' experience with client experience in an office setting
Strong interpersonal and communication skills.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in Microsoft Office.
Attention to detail and a commitment to client confidentiality.

Why Join Us?
Work in a supportive and client-focused environment.
Opportunities for professional development and growth.
Be part of a team dedicated to making a difference in the lives of our clients.
120 Annual PTO Hours
11+ Paid Holidays
Free Estate Planning after one year of service
Medical/Dental/Vision Insurance
Long-Term and Short-Term Disability
Parental Leave
Free Tuition and Books for continuing education
401k after 90 days