Customer Support Heroes wanted - Shrewsbury, MA at Lifeway Mobility Holdings LLC – Worcester, Massachusetts

Customer Care Coordinator

Are you a customer service professional looking for a career where you can make a real difference every day? At Lifeway Mobility, we provide accessibility solutions that help people with limited mobility live safely and independently in their own homes. We’re looking for a Customer Care Coordinator to be the friendly, knowledgeable voice that guides customers through the first steps of their Lifeway journey.

In this role, you’ll be the first point of contact for prospective customers—answering calls and emails, understanding their needs, and then providing a smooth handoff to our Sales Consultants. You’ll qualify leads, schedule in-home evaluations for our Sales Consultants, and ensure every detail is accurately captured in our CRM. Working closely with our Sales and branch teams, you’ll help create a smooth, positive experience from the very first interaction.

What You’ll Do

• Answer and return customer calls, voicemails, and emails with care and professionalism.
• Qualify leads and schedule evaluations for our Sales team.
• Record and manage customer information in our CRM and ERP systems.
• Coordinate with Sales Consultants and branch staff to ensure smooth communication and follow-up.
• Help customers and families feel informed, supported, and confident in their decisions.

What You Bring

• 2+ years of experience in customer service, coordination, or a related role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office and familiarity with CRM systems.
• A passion for helping others and being part of meaningful, life-changing work.

At Lifeway, you’ll find a supportive team, opportunities for growth, and the satisfaction of knowing your work helps people live more safely and independently every day.

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility is an Equal Opportunity Employer