Career Coach Associate at Central States SER – Chicago, Illinois

Position Title: Career Coach Associate

Reports to: Center Manager

Status: Non-Exempt

Type: Full-Time

Summary: The career coach associate serves as the first point of contact for the customers. This position provides assistance in a courteous, timely and professional manner and coordinates tasks with the career coaches to assist in duties.

Duties and Responsibilities:

1. Adheres to the mission of SER
2. Attends all staff meetings
3. Answers incoming phone calls and directs caller to appropriate department
4. Performs general clerical tasks including scanning, faxing, copying, filing and other office duties
5. Supervises senior volunteers
6. Maintains reception area and computer resource center
7. Supports the career coaches with paper work
8. Assist with supply orders and organizing the office and coordinating career coach appointments
9. Greets customers and determines their general needs
10. Provides support to career coaches with case load and making phone calls
11. Provides support to career coaches with filing and following with monthly phone calls
12. Refers them to the appropriate function within the office or within the workforce delivery system
13. Organizes the office calendar and coordinates spaces for workshops and activities
14. Assist and support internal and external events
15. Maintains the referral platform and provides feedback on referrals and process
16. Maintains knowledge of programs in the office and communicates with staff on potential referrals.
17. Performing various other career coaching tasks, including case noting, and record keeping.
18. Other duties as assigned

Qualifications Required:

• High school degree or equivalent
• Excellent written and oral communication
• Proficiency in computer applications (Microsoft Programs)
• Excellent organizational and administrative skills
• Bilingual (Spanish)

Qualifications Desired:

• Previous office experience