RA Medical Assistant at SOUTHLAND CARE COORDINATION PARTNERS INC – Olympia Fields, Illinois

Job Title: RA Medical Assistant

Program: Clinical Risk Adjustment

Department/Group: Health Management Services

Direct Report: Clinical Risk Adjustment Program Manager

Location: On Site Position Type: Full Time

JOB DESCRIPTION: The RA Medical Assistant will provide administrative support to Nurse Practitioners engaged in clinical risk adjustment for assigned Health Plan Members.

ROLE AND RESPONSIBILITIES

• Assist Health Plan Members with scheduling appointments with the Nurse Practitioners (NPs).
• Provide follow-up appointment reminders via call, text and or email.
• Assist Health Plan Member to address any barriers to members completing the scheduled appointment.
• Process all electronic orders as prescribed by the NP.
• Update and maintain accurate documentation of each member’s encounter in the electronic health record (EHR).
• Keep accurate documentation of appointments made by member.
• Update and maintain accurate documentation of all communication during verbal, non-verbal (electronic correspondence) and text-based interactions with each member.
• Document timely member observations, and clinical treatments/management requiring administrative notification of any critical member issues/concerns and laboratory values.
• Interact with staff and members to optimize workflow efficiency.
• Compliant with Performance Goals / Contract Deliverables.
• Help promote a company culture that encourages top performance and high morale.
• Follow all Policies and Procedures of SCCP.
• Participate in all SCCP mandatory and CMS regulatory training.
• Attend all staff meetings – in person or via telephone (if unable to attend, responsible for knowledge of content).
• Develop a comprehensive understanding of SCCP information security policies.
• Abide by all SCCP information security policies, procedures, protocols, and practices.
• Abide by principles and laws related to confidentiality.
• Report information security risks when they are identified.
• Participate in regular information security management trainings.
• Develop a comprehensive understanding of SCCP information security policies.
• Abide by principles and laws related to confidentiality.
• Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).
• Engage in continuing education and training for professional growth and development.
• Other duties as assigned by Direct Report.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Successful completion of an accredited Medical Assistance program.
• High School Diploma or Equivalent Required.
• Minimum of 1 year of Medical Assistant Experience Preferred.
• Minimum of 2 years in a Customer Service role required.

PREFERRED SKILLS

• Computer Literate – Word, Google Doc, and Excel.
• Able to multitask, manage time and set priorities.
• Able to remain coachable and teachable at all times.