Auto Repair Shop Manager at Homeboy Industries – Los Angelas, California

MISSION STATEMENT
Homeboy Industries provides hope, training, and support to formerly gang-involved and recently incarcerated people, allowing them to redirect their lives and become contributing members of our community.
Job Summary:
Homeboy Industries is actively exploring acquiring an auto repair shop. We are seeking a mission-driven, business-minded leader to run and scale this operation from day one. This is an opportunity to run your own shop—with full operational autonomy—while building a workforce training pipeline that transforms lives.
You will have:

• Authority over P&L, hiring, pricing, workflow, and vendor relationships
• Support from Homeboy’s central HR and finance teams
• Opportunities for professional development and advancement as the shop scales into multiple locations

Responsibilities:

• Run all shop operations, from facility upkeep and parts ordering to hands-on maintenance, as the flow of business requires
• Oversee financial performance of the shop, including labor efficiency, parts margins, ARO, and overall profitability
• Build and refine standard operating procedures (SOPs) to ensure consistent quality and scalability
• Develop and maintain relationships with fleet clients, referral partners, and community stakeholders
• Schedule appointments and generate estimates in person and over the phone
• Effectively communicate to the customer the timeline of repair and maintenance
• Guide the entire customer service experience, from the service drive until the vehicle is turned back to the customer
• Create a culture of excellence, honesty, and teamwork
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Personally conduct maintenance
• Work with fleet managers to create and execute maintenance plans for corporate accounts
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business, cultivating long-term clientele
• Ensures that all required documentation is completed and in compliance with regulations and standards
• Train new mechanics from Homeboy Industries
• Stay current with the latest technologies and repair techniques
• Ability to work well in a process-driven environment
• Provide quarterly updates to a board of advisors

Qualifications:

• 10+ Years of experience as an automotive technician/service writer required
• Track record of improving shop efficiency, growing revenue, or turning around underperforming operations
• ASE Certifications preferred
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Must bring your own tools
• Bilingual a PLUS!

Compensation:
$75,000-$85,000 starting salary, depending on experience level, with bonus potential based on shop profitability and operational performance.
Two weeks PTO (Vacation + Sick leave)
Health benefits.