DISPATCH SUPERVISOR in Mesa, Arizona at Confidential

Job Description

The Dispatch Supervisor will play a crucial role in overseeing the day-to-day operations of the Dispatch team. This role is responsible for ensuring smooth and efficient scheduling, performance, and customer service, while actively participating in mentoring and training new hires.

Dispatchers also work closely with other departments to provide support to the field from the office.

Mission

Dispatch calls into inspections timely and efficiently.

Key Responsibilities:

• Address and properly document all customer complaints, concerns, compliments, and direct them to the appropriate department for follow-up, serving as a De-Escalation Specialist.
• Drive the dispatch rotation.
• Address performance or behavior that falls below acceptable standards promptly and provide feedback. Conduct daily call reviews for incoming calls to ensure Quality Assurance (QA) compliance and provide feedback and review as needed.
• Support and implement evolving changes necessary for the continued success of the Company in a proactive and constructive manner.
• Recommend changes to company policies through discussion and review with the Manager.

• Purge and update all jobs for the company in our CRM
• Drive all third part contractors’ strategies
• Complete all other tasks assigned by the Manager

Qualifications:

• Proven experience in dispatch or scheduling roles.
• Strong leadership and mentoring skills.
• Excellent communication and interpersonal skills.
• Ability to address performance and behavior issues with tact and professionalism.
• Knowledge of QA compliance and customer service best practices.
• Proactive, adaptable, and open to change.
• Problem-solving and decision-making abilities.
• Familiarity with business intelligence tools is a plus.