RxSaver Customer Service Representative at Health Insurance Alliance LLC – Fort Lauderdale, Florida

Position: Customer Service Representative

Location: In Office, Fort Lauderdale, FL

Status: W2, Full Time

Dress code: Business Casual, Casual Fridays

Company: RX Savers, LLC

Hi, my name is Marco Escobar, and I am looking for a highly motivated Customer Service Representative to join our dedicated team at Rx Savers LLC.

Rx Savers LLC is a prescription advocacy company committed to helping patients access expensive name-brand medications through pharmaceutical companies. We specialize in assisting individuals with enrollment in Prescription Assistance Programs (PAPs), ensuring they receive their medications conveniently—delivered either to their doorstep or their doctor’s office for an entire year.

Our philosophy is to provide compassionate, high-quality service to our clients, making the process seamless and stress-free. We take the time to understand each patient’s unique needs, allowing us to offer them the best possible assistance in obtaining their necessary medications.

At Rx Savers LLC, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and supportive workplace where every team member feels valued, respected, and empowered to make a difference in the lives of those we serve.

• You will communicate with manufacturers regarding patients' enrollment statuses to ensure accurate and timely information exchange.

• You will verify patient information meticulously to maintain accurate and up-to-date records.

• You will document and update customer records based on interactions, ensuring data integrity and confidentiality.

• You will develop and maintain a comprehensive knowledge base of evolving products and services to provide informed assistance to patients and team members.

• You learn and adapt quickly in a fast-paced environment.

• You maintain a positive and professional demeanor while interacting with clients and team members.

• You utilize excellent communication skills to convey information clearly and effectively.

• You prioritize tasks efficiently and multitask to meet deadlines and business needs.

• You apply strong problem-solving skills to analyze challenges and implement effective solutions.

• You are proficient in Microsoft Office applications, including Outlook, Word, and Excel, to complete daily tasks and reporting.

Location & Hours

• Our office is located in Fort Lauderdale, Florida. We are looking for someone that can commute daily to our office.

• Monday-Thursday, 9 AM - 6 PM & Friday, 9 AM - 3 PM

License/Certification:

• Drivers License and reliable transportation (Preferred)

Our Customer Service Representative position starts at $17.00/ hr.

Benefits

• 10 Days PTO + 3 Sick Days (After 90 days)

• Group Health Insurance after 3 month Probationary Period (Optional)

• 401 K matching after 3 month Probationary Period (Optional)

• Great Career development opportunities

The Interview Process

> Round 1: Phone Screen with Kiara Parish (Human Resources Specialist)

> Round 2: Interview with Hiring Panel

> Background Check

> Offer

How We Hire

RX Savers is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at RX Savers will not be responding to any personal messages regarding this role or other opportunities.

RX Savers is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

RX Savers is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.