Senior Account Manager at Wheels, Inc. – Alpharetta, Georgia

JOB OVERVIEW

The Sr. Account Manager is responsible for providing the client with a proactive consultative approach to managing their fleet performance along with making recommendations for cost containment and maintaining LeasePlan’s profitability. Manage the Business Relationship with clients and investors, including managing the client’s expectations of Wheels service levels.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Provide client with recommendations, complete with needed processes, to streamline activities, control costs, or enhance the client experience with Wheels. Manage client’s requirements to ensure compliance throughout the business.
• Manage client’s end of lease options; including but not limited to equipment returns, lease extensions, and buyouts. Acts as liaison between the lessee and investor for all transactions and ensures compliance with the lease agreements while maintaining good relationships with both as well.
• Provide reporting to the client as needed to increase client's ability to manage their business effectively and efficiently.
• Audit paperwork for accounts that have completed returns or extensions. May create necessary credit/debit memos, extension forms, invoices, and billing change forms.
• Manage returns with Remarketing Department to meet expectations of return dates, repairs necessary per the schedule and lease documents, and termination of unit.
• Help assist with the managing of services (if applicable) and how the data can be analyzed to benefit the clients decision making.
• Provide Business Reviews to clients at least once a year, including service goals, costs, cost reduction opportunities and overall relationship
• Assist the AR Collections team with client follow up as needed for past due invoices.
• Ensure that departmental processes are designed and implemented in a way to mitigate operational risk/losses
• Actively participates in departmental projects, ie process improvement, client retention, establish new investor relationships
• Being proficient with all Wheels internal systems.
• Help mentor/teach the other Account Managers in ways to become more proficient with working habits, lead client/investor interactions and deliver exceptional customer service.
• Make decisions that benefit both the client and Wheels.
• Communicate with co-workers, team members, management, clients and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Demonstrate reliable and predictable attendance.
• Other duties assigned to ensure overall departmental efficiency.

LEADERSHIP RESPONSIBILITIES

• This position has no people leader responsibilities

COMPETENCIES - SKILLS

• Strong sales and communication (verbal, written) skills needed with emphasis on attention to detail.
• Develop professional partnerships and useful internal relationships through effective communication.
• Responds and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
• Ability to work independently in a fast-paced environment while exhibiting the flexibility to adapt to the department’s needs. Effectively manages time while juggling competing priorities.
• Demonstrates resourcefulness and solves problems.
• Works effectively with internal systems.
• Possess basic understanding of on-road heavy duty trucks and trailers and off-road asset types, including identification and typical usage.
• Qualify reasonable market value estimations, acceptable asset condition, and feasible lease return parameters.

EDUCATION AND EXPERIENCE

• College degree preferred or equivalent work experience.
• Minimum of 5 years of Customer Service or Sales experience.
• Understanding of lease terminology, calculations and principles preferred. Excellent communication skills written and verbal, able to manage multiple tasks simultaneously
• Data Entry, PC Skills, Microsoft Office Suite.
• Aptitude for analytical review of financial lease components and be comfortable reading and deciphering legal documents.

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is in Alpharetta, GA. and operates in as a hybrid position- professional office environment with some remote days/hours.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: No travel is expected for this position.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential.

The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team.

When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.

Ready to experience the Wheels culture for yourself?

• 10 years average employee tenure

• 10 times recognized as one of Chicago's Best and Brightest Companies to Work For

• 50+ health, wellness and engagement benefits

• 2,500+ online learning programs

Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.

Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

We Are Dedicated to the Safety and Health of our Employees

Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.

We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.

At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.

The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle.

This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.