Seasonal Hostel Attendant at The Alpine Club of Canada – Canmore, Alberta

About The Alpine Club of Canada

The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@alpineclubofcanada.ca.

JOB OVERVIEW

As Hostel Attendants your role combines responsibilities as Clubhouse Housekeepers and Front Desk Agents. This unique position operates seven days a week from the ACC Hostel, ensuring a clean, welcoming environment for our guests. As Hostel Attendants, you will be responsible for maintaining the hostel's cleanliness, performing regular housekeeping duties, and providing excellent customer service to our hostel guests at our front desk.

IDEAL SKILLS AND QUALIFICATIONS

Positive and engaging personality. Strong communication and interpersonal skills. Attention to detail and commitment to maintaining a clean environment. Time management to ensure tasks are completed in a timely and effective manner. Previous travel, hostel, or customer service experience is an asset. Ability to lift up to 50lbs and roll objects up to 75lbs. Fluency in a second language is an asset.

RESPONSIBILITIES

Front Desk and Reservations:

Greet and assist hostel guests in a friendly and professional manner. Check-in and check-out guests, creating a seamless arrival and departure experience. Provide information on Hostel facilities, local community, and create reservations for the Canmore hostel. Monitor the hostel email and guest inquiries. Answer phone calls from guests with hostel inquiries. Handle guest complaints and conflict resolution to ensure satisfaction. Making hostel reservations if needed. Daily usage of Teams and our property management system.

Housekeeping:

Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms. Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms are ready for guest arrival. Perform housekeeping duties as needed, this may include deep cleans, facility checks. Maintain inventory of cleaning supplies as needed and ensure that stock of stored and used in a safe manner.

General Responsibilities:

Answer inquiries via phone, email, or in person. Maintain a positive and welcoming atmosphere for guests. Adapt to any additional duties or responsibilities assigned within the hostel environment. All other duties as assigned by your supervisor/manager.

CORE VALUES

The ACC’s core values guide our staff in their decision making, they serve as a compass for attitude and behaviour we exude daily. They promote unity among staff members, and determine how we should treat each other, members, and partners.

If we were in theatre, these core values would set the stage, but because we are in the backcountry, our core values set the ice. Acronym:

S – Service: Providing exceptional service to our members and teammates. We understand that our purpose is to deliver good work that meets the needs of our members. E – Empowerment: Providing others with the space, knowledge, and resources to make decisions and try different approaches encourages autonomy, creativity, and innovation. Empowering individuals fosters a sense of ownership and responsibility, leading to increased engagement and effectiveness in achieving goals. T – Teamwork: Collaborating towards common goals of servicing our members and supporting each other through challenges promotes synergy, efficiency, and shared success. Effective teamwork leverages diverse skills, perspectives, and strengths, leading to enhanced problem-solving and achievement of objectives. I – Integrity: Upholding transparency and following through on commitments builds trust and credibility within the organization and with external partners. Integrity serves as a moral compass, guiding decision-making, and behavior, and maintaining the organization's reputation and ethical standards. C – Communication: Effective communication ensures that information is shared openly and respectfully, allowing for clarity, understanding, and collaboration among team members, partners, and stakeholders. Clear communication fosters trust and helps prevent misunderstandings or conflict. E – Environmental Stewardship: Being mindful of our environmental impact. Intentionally prioritize environmental stewardship in all our endeavors.

Communicate, collaborate, and create –that’s how we ACCelerate!

Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a. criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort to in applying for this position. However, only those candidates selected for interviews will be contacted.