Site Coordinator at AICA Orthopedics, P.C. – Jonesboro, Georgia

Site Coordinator - Healthcare Operations Competitive Base Salary + Bonuses | Full Benefits | Career Growth AICA Orthopedics - Atlanta's Premier Healthcare Network (21 Locations)

Site Coordinator

Lead Daily Operations. Coach Your Team. Create Exceptional Patient Experiences.

Ready to advance your healthcare management career? Join AICA Orthopedics and lead front-line operations while ensuring every patient feels valued and cared for.

Why Choose AICA:

• Competitive base + performance bonuses
• Clear path to Practice Manager
• Full Benefits - Medical, dental, vision, 401(k)
• Service Excellence Focus - Lead patient-centered care

What You'll Do:

Daily Operations & Patient Experience

• Manage daily clinic operations ensuring smooth patient flow and welcoming experiences
• Ensure every patient is greeted with eye contact, genuine smile, and by name when possible
• Coordinate patient scheduling, insurance verification, and care transitions
• Maintain supply inventory and facility standards that support excellent patient care

Team Leadership & Training

• Supervise front desk and support staff with focus on exceptional patient service
• Train team in hospitality excellence: proper greetings, patient engagement, and problem-solving
• Provide daily coaching on both operational efficiency and patient experience standards
• Manage staff schedules and ensure adequate coverage for consistent patient care

Performance & Compliance

• Track patient satisfaction scores, productivity metrics, and service quality
• Monitor compliance with HIPAA regulations and organizational policies
• Generate daily/weekly reports and implement improvement strategies
• Coordinate with Practice Manager on clinic performance and patient feedback

Requirements:

Experience & Skills:

• 2-3 years healthcare management or supervisory experience
• Medical office operations knowledge (scheduling, insurance, patient flow)
• Team leadership experience with customer service focus
• Strong communication and problem-solving abilities
• Service-oriented mindset with genuine care for patient experience

Preferred:

• Bachelors or Associate's degree in healthcare administration or related field
• Related experience in lieu of a degree will be considered
• EMR systems and practice management software experience
• Orthopedic or specialty clinic experience
• Personal injury/insurance coordination background

Success Metrics:

• Patient satisfaction scores and positive feedback
• Team performance in service delivery and efficiency
• Daily operations targets achieved consistently
• Compliance with regulations and quality standards

Career Growth Path:

Site Coordinator Practice Manager Regional Operations

Development Support:

• Comprehensive training in operations and service excellence
• Mentorship with Practice Manager and leadership team
• Cross-training opportunities across 21 locations

Ready to lead front-line healthcare operations and create exceptional patient experiences?

Apply now to join Atlanta's premier healthcare network!

Keywords: Site Coordinator, Healthcare Management, Medical Office Manager, Clinic Operations, Healthcare Leadership, Patient Care Coordination, Front Line Manager

Experience & Skills:

• 2-3 years healthcare management or supervisory experience
• Medical office operations knowledge (scheduling, insurance, patient flow)
• Team leadership experience with customer service focus
• Strong communication and problem-solving abilities
• Service-oriented mindset with genuine care for patient experience

Preferred:

• Bachelors or Associate's degree in healthcare administration or related field
• Related experience in lieu of a degree will be considered
• EMR systems and practice management software experience
• Orthopedic or specialty clinic experience
• Personal injury/insurance coordination background