Clinical Support Worker at POSITIVE GROWTH INC – Clarkston, Georgia
About This Position
Work Location: in-office position
As a Clinical Support Worker, you will serve as a vital operations partner within our community-
based mental health program, keeping services authorized, documentation compliant, and
client care moving forward without interruption. In this role, you will manage prior
authorizations and concurrent reviews within required timelines, track approval statuses to
prevent service gaps, and communicate effectively with insurance providers and Care
Management Organizations to ensure continuity of care. You will support documentation
compliance by reviewing records for completeness, identifying deficiencies, preparing files for
audits, and maintaining organized tracking systems for treatment plans and authorization
deadlines. Working closely with licensed clinicians, you will assist with client assignment,
monitor treatment plan updates, enter and maintain accurate data in electronic health records,
and help coordinate discharge processes and non-clinical care transitions. You will also
contribute to utilization review and quality improvement initiatives by compiling data and
supporting productivity tracking. This role requires strong organizational skills, attention to
detail, professional communication, and strict adherence to HIPAA and agency policies. If you
are someone who thrives on structure, enjoys keeping systems running smoothly, and
understands that great client care depends on great operational support, this position offers
the opportunity to make a meaningful impact while growing within a mission-driven clinical
team.
Authorizations & Service Continuity
1. Complete and submit prior authorizations and concurrent reviews for assigned services
within required timelines.
2. Track authorization status and notify clinical staff of approvals, denials, and upcoming
expirations to prevent service gaps.
3. Communicate with insurance providers and Care Management Organizations (CMOs)
regarding status updates and required documentation.
4. Assist in resolving billing and documentation errors related to authorizations as directed
by supervisors.
Documentation & Compliance Support
5. Review client records for completeness of required documentation (signatures, dates,
required forms, missing elements).
6. Notify clinicians and supervisors of documentation deficiencies and required
corrections.
7. Prepare files for internal, state, and federal audits under supervision.
8. Maintain organized tracking systems for authorizations, treatment plan due dates, and
required documentation timelines.
Treatment Plan Coordination
9. Assign clients to open therapist and paraprofessionals
10. Monitor treatment plan due dates and notify clinicians when updates are required.
11. Assist in updating goals and objectives in the electronic health record as directed by
licensed clinical staff.
12. Ensure required documentation is uploaded and filed accurately in the client record.
Data Collection & Administrative Support
12. Gather required demographic and non-clinical information from clients and collateral
sources as requested.
13. Enter and maintain accurate data in electronic health records and tracking systems.
14. Support productivity tracking by compiling data for supervisory review.
Discharge & Care Coordination Support
15. Assist with coordinating discharge paperwork and required documentation.
16. Support case transitions as directed by the clinical team (non-clinical coordination only).
Quality Improvement Participation
17. Participate in utilization review and quality improvement meetings as requested.
18. Assist with data collection and tracking for quality improvement initiatives.
Professional Expectations
19. Maintain confidentiality and adhere to HIPAA and agency policies.
20. Communicate professionally and promptly with staff and external partners.
21. Perform additional duties as assigned within scope of role.
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Job Location
Job Location
This job is located in the Clarkston, Georgia, 30021-2221, United States region.