Quality Assurance Manager at STARC Systems Inc – Brunswick, Maine

The Quality Assurance Manager owns product and process quality across the. This role ensures raw materials, in-process builds, and finished goods consistently meet customer requirements, internal specifications, and applicable regulatory standards. The Quality Assurance Manager leads the Quality Management System (QMS), drives corrective and preventive action (CAPA), manages supplier quality (SCAR), and partners closely with Manufacturing, Purchasing, and Product Development to reduce defects, prevent recurrence, and strengthen continuous improvement.

Responsibilities of the Quality Assurance Manager:

· Own and maintain the Quality Management System (QMS), including procedures, specifications, and document control

· Supervise and develop the Quality team (1 direct report), including daily priorities and training

· Review customer requirements and translate them into internal standards, specifications, and inspection criteria

· Establish inspection plans and quality controls for incoming, in-process, and final inspection

· Execute and oversee inspections of raw materials and finished product to ensure adherence to specifications

· Ensure products meet all applicable regulatory requirements, both national and international

· Maintain calibration systems for measurement tools and ensure inspection equipment is controlled and traceable

· Lead nonconformance management, including disposition, documentation, and containment

· Manage CAPA processes, including root cause analysis, corrective action implementation, and effectiveness verification

· Partner with Purchasing to define supplier quality requirements and drive supplier corrective actions (SCAR)

· Partner with the VP of Manufacturing to reduce scrap, rework, and repeat defects through process improvement

· Define testing requirements with Product Development to ensure new products meet customer expectations

· Develop and maintain quality metrics, trend reporting, and statistical tools to monitor performance and drive improvement

· Support customer quality inquiries, audits, and quality documentation requests

· Supports and models STARC Systems values and mission

· Other duties as assigned, relevant to the role and in support of the needs of the company

Requirements of the Quality Assurance Manager:

· Bachelor’s degree preferred (Engineering, Quality, Manufacturing, or related field)

· 5+ years of quality leadership experience in a manufacturing environment

· Working knowledge of QMS systems, quality documentation, and inspection controls

· Experience leading CAPA and supplier corrective action processes (SCAR)

· Experience with inspection methods, measurement tools, and calibration practices

· Prior experience in lean manufacturing, Six Sigma, and other continuous improvement initiatives.

· Ability to lead cross-functional problem solving and drive timely closure of actions

· Strong communication skills across production, engineering, purchasing, and leadership

· Computer proficiency with Microsoft Office and manufacturing or quality reporting tools

· High attention to detail, accuracy, and follow-through

· Ability to prioritize and respond to urgent quality or production issues