Member Support Center Representative at CONNECTIONS CREDIT UNION – POCATELLO, Idaho

Connections Credit Union is looking for a full-time Member Support Center Rep for our Pocatello location. We're looking for a candidate that has a passion for helping others, is eager to get creative and has a positive attitude. Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment.

Connections Credit Union is what you would call "formally informal". At CCU, you can wear business casual jeans/denim all week with CCU embroidered shirts. We offer an excellent work life balance starting at approximately 144 hours of PTO annually. Employer paid medical/dental and vision premiums for the employees. We annual incentives above your hourly wage. A compassionate and caring culture that is committed to hearing employees' suggestions. A growing credit union open to change and evolution.

Connections Credit Union is seeking a full-time Member Support Center Representative to start immediately.

Responsibilities:

As a Member Support Center Representative, you will assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Member Support Center Representatives will also be required to identify cross-selling opportunities for additional services to members.

Qualifications:

· Bilingual in Spanish is preferred-but not required

· High School Graduate or GED

· Possess excellent communication and interpersonal skills

· Exceptional listening skills

· Confidence to sell over the phone

· Ability to demonstrate confidentiality in regards to member accounts

· Must be bondable

Schedule: Monday – Friday 8:30am-5:30pm

Salary: $16.00-21.00 hourly/DOE

Benefits: Connections Credit Union provides full-time employees with excellent medical and dental, vision benefits, 401(k) matching, Life Insurance, Long-Term and Short-Term Disability Insurance, and Paid Time Off. Paid Federal Holidays/Birthday Paid Time Off. Flex Time. preferred-but not required

· High School Graduate or GED

· Possess excellent communication and interpersonal skills

· Exceptional listening skills

· Confidence to sell over the phone

· Ability to demonstrate confidentiality in regards to member accounts

· Must be bondable

EEOC