Director of Maintenance at True North – Brecksville, Ohio

Job Description

Job Title: Director of Maintenance

Department: Maintenance

Reports To: General Manager, Environmental

Exemption Status (FLSA): Exempt

Job Summary: The Director of Maintenance - East has overall responsibility to ensure all facilities within the True North network are well maintained and operational.

Essential Functions:

• Ensure all facilities within the True North network are properly maintained, safe, and fully operational
• Lead, supervise, and support maintenance staff and contractors across assigned locations
• Develop, implement, and enforce maintenance policies, procedures, and best practices
• Oversee preventive maintenance programs and regular facility inspections
• Monitor, manage, and control maintenance and capital expenditures
• Ensure compliance with all applicable regulatory, safety, and environmental requirements
• Evaluate the condition and performance of critical facility systems, including electrical, HVAC, plumbing, fuel dispensing, and food service equipment
• Travel regularly to company locations to assess conditions, oversee work, and address maintenance needs
• Respond to emergency and weather-related maintenance situations as needed

Key Responsibilities:

• Organize and supervise facility maintenance systems and personnel to ensure efficient operations
• Identify, develop, and deploy maintenance best practices across the network
• Develop, manage, and monitor departmental and capital budgets
• Track maintenance expenditures and prepare reports as required
• Source, manage, and evaluate contractors and service providers to ensure timely, compliant completion of work
• Establish and maintain preventive maintenance schedules for each facility
• Develop and oversee a standardized facility inspection process
• Supervise office staff in the use of facility dispatching and work order software
• Maintain service vehicle inventories and ensure proper issuance and tracking of tools and parts
• Conduct routine site visits to identify needed repairs and maintenance
• Review, approve, and reconcile contractor invoices and billing statements weekly
• Perform additional duties and special projects as assigned by the General Manager of Environmental

Requirements and Qualifications

• Strong knowledge of building systems, including electrical, HVAC, plumbing, and fuel dispensing
• Experience managing maintenance teams, contractors, and service providers
• Proven ability to implement preventive maintenance programs and operational best practices
• Knowledge of safety, environmental, and regulatory compliance requirements
• Excellent written and verbal communication skills
• Strong organizational, project management, and problem-solving abilities
• Proficiency with computers, including Microsoft Office and maintenance management/dispatch software
• Valid driver's license and ability to operate a company vehicle
• Ability to respond to emergency and weather-related maintenance situations as needed

Education and Experience:

· 5+ years of progressive experience in facilities or maintenance management, preferably in multi-site or retail environments

· Prior experience overseeing budgets and capital improvement projects

· Experience in the fuel, convenience retail, or petroleum industry is preferred but not required

Physical Requirements:

• Ability to sit, stand, and walk for extended periods of time
• Ability to travel regularly to multiple locations, including driving for extended periods
• Ability to work indoors and outdoors in varying weather conditions
• Ability to climb stairs, ladders, and access rooftops or elevated areas as needed
• Ability to bend, stoop, kneel, crouch, and reach as required for inspections and oversight
• Ability to lift and carry up to 50 pounds
• Ability to safely navigate active work sites, including construction and maintenance areas
• Ability to assist with emergency and weather-related maintenance operations, including snow removal and plowing, as backup
• Sufficient vision, hearing, and communication ability to perform inspections, supervise staff, and communicate with contractors

Work Environment:

• Combination of office-based administrative work and on-site fieldwork
• Work performed at company-owned facilities, including retail locations, buildings, and grounds
• Regular travel to off-site locations, including offices and gas stations (approximately 35%)
• Exposure to indoor and outdoor environments, including varying weather conditions
• Active maintenance and construction settings involving tools, equipment, and contractors
• Use of company vehicles for travel between locations

Required Travel:

· 35% which may include some out-of-town overnight stays

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.