Help Desk Technician at Holland and Sherry – Owings Mills, Maryland

Help Desk Technician
Owings Mills, MD | Full-Time
Holland & Sherry is a world-class manufacturer of luxury fabrics for interiors and apparel, serving the world’s leading interior designers and tailors. With a global presence across 17 locations, we are known for our uncompromising standards, craftsmanship, and consistency. Our success is driven by a diverse and highly skilled team who take pride in supporting both creativity and operational excellence.
We are currently seeking a Help Desk Technician to join our U.S. team. In this role, you will provide hands-on technical support to sales professionals, office staff, and manufacturing teams across our global organization. This is an excellent opportunity for someone who enjoys problem-solving, values service and takes pride in helping others work efficiently and confidently with technology.
Key Responsibilities

• Configure and deploy Windows computers, Macs, and Apple iPads in accordance with company standards
• Assist with the installation and setup of computers and printers on the local area network (LAN)
• Provide timely, high-quality support to end users by responding to help desk requests and trouble tickets
• Troubleshoot and resolve issues related to Windows, Exchange/Outlook, cloud printing, Citrix, Apple devices, LAN connectivity, and phone systems
• Serve as a first point of contact for technology-related issues, resolving hardware, software, network, and system problems prior to escalation
• Support internal business applications and ensure a smooth technology experience for employees

This position reports to the Corporate Help Desk Manager based in Chambersburg, PA.
Qualifications

• Minimum of 2 years of Help Desk experience (required)
• Strong experience supporting Windows and Mac environments (required)
• Experience with Exchange/Outlook support (required)
• Exposure to Citrix/virtualization, VoIP systems, and Apple devices (preferred)

Compensation & Benefits

• Salary range: $40,000 – $50,000 annually, commensurate with experience
• Comprehensive benefits package including:
  • Health insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Paid time off

Location:
Holland & Sherry
Owings Mills, MD 21117