Engagement Center Rep at Powers Health – Munster, Indiana

Sign-on Bonus!

Full-time with Benefits

Hours: M-F 9:30 am to 6:00 pm

Job Description:

• Answers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments.
• Refers advanced scheduling tests to Engagement Center Coordinator.
• Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.

Required Skills & Qualifications:

• Completion of High School diploma or GED. Medical or business office education or training preferred.
• 1 or more related years’ experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
• Knowledge of health insurance required; managed care preferred.
• Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
• Must be able to work in a fast-paced environment and maintain productivity/quality goals.
• Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
• Ability to maintain confidentiality of sensitive information.
• Bilingual Spanish preferred.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health. Apply today!