Bilingual Customer Service Representative at Safewaze – Concord, North Carolina

SAFEWAZE – BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

We are seeking a Bilingual Customer Service Representative that will Support Safewaze’ s overall growth strategy and development of our South America market by delivering top notch service to our customers and processing incoming orders for materials and services. A strong candidate will have a keen eye for detail and be able to multi-task in a busy environment.

THE COMPANY YOU WILL BE JOINING:

• Branded manufacturer and marketer of fall protection equipment.
• #1 player in its market with exceptionally high growth potential.
• Mission-driven: we are committed to providing the highest quality fall protection equipment serving the construction, industrial, solar, wind, tower, energy and general safety markets.
• A division of Canopy Brands, a growing family of trusted at-height brands, providing protection, access, and mobility solutions to commercial and residential markets.

WHAT WE OFFER YOU:

• Competitive Salary with comprehensive benefits. This includes, healthcare, 401k matching, vacation, company paid holidays, annual bonus plan based on company performance
• Meaningful autonomy and empowerment in a positive environment that supports development and recognizes achievement.

WHAT THE ROLE DOES:

• Point of contact for customers in answering routine calls and email inquiries on customer orders to provide information about product pricing and availability and take or enter the order.
• Receives and prepares orders for system entry and enters orders into the system.
• Verify customer order information for correctness, checking it against previously obtained information as necessary.
• Maintains records for delivery dates, inventory and other data related to each transaction.
• Utilizes a database to track orders, update status and notify the customer of changes in the delivery schedule.
• Recommend merchandise or services that will meet customers’ needs.
• Check inventory records to determine availability of requested merchandise.
• Confer with Production, Sales and Shipping personnel to expedite or trace shipments.
• Maintain order records by filling orders and related documents.

THE BACKGROUND THAT FITS:

• High School diploma required.
• 3 years of proven experience in Customer Service & Order Processing.
• Must be fluent in both Spanish and English with the ability to communicate via phone and email in both languages.
• Proficiency in Microsoft Office, specifically Outlook and Excel. Experience working in Microsoft Dynamics 365 preferred, but not required.
• Must work well in a busy environment with the ability to multi-task, organize, prioritize, and track details with accuracy.
• Strong communication abilities, both verbal and written. Comfortable interacting directly and professionally with customers and maintaining positive relationships.
• Highly ethical, positive cultural addition, self-motivated.
• Demonstrates Safewaze core values: Respect, Precision, Urgency, Mastery, Positivity