Retail Showroom Associate at Smithey Ironware – N Charleston, South Carolina

About Smithey Ironware

At Smithey Ironware, we’re building the next great American cookware company—one rooted in craftsmanship, quality, and enduring design. As a privately owned and fast-growing brand, we take a long-term approach to growth and decision-making. We believe exceptional products come from thoughtful work, high standards, and people who care deeply about what they do. Our team is united by a commitment to excellence, continuous improvement, and creating cookware that will be trusted and enjoyed for generations to come.

About the role

We're seeking a dynamic and personable individual to be the face of our showroom and a key support to our customer service team — delivering friendly, knowledgeable, and genuinely memorable service that reflects our core "customer-centric" company value.

At Smithey, every person who walks through our doors deserves a five-star welcome — the same warmth, attentiveness, and genuine care you'd expect from a world-class hospitality experience. As our Retail Showroom Associate, you'll warmly greet and assist customers in our newly designed showroom, maintain the atmosphere and presence of our office space, educate visitors about our products and brand, and facilitate transactions on Shopify's point-of-sale system.

You'll work directly with our ecommerce, marketing, and sales departments, with the opportunity to help design and shape a growing physical retail presence. The ideal candidate is well-spoken, highly organized, creative, empathetic, and mission-driven to provide customers with an experience they'll want to share with their friends and family. You should be tech-savvy, personable, and open-minded in further defining and elevating a brand experience that exceeds the quality of the cookware we craft.

Weekend availability is required for this role. Weekend shifts are not an every-week occurrence, but this position does require flexibility to work weekends when needed — including showroom coverage, special events, and our busy holiday season (October – December). Scheduling needs will be communicated as far in advance as possible.

What you'll do

• Ensure high-level customer experiences in the retail showroom — delivering a consistent experience from arrival to departure

• Greet, assist, and educate customers about Smithey's cookware, brand story, and product lineup

• Facilitate transactions on Shopify's point-of-sale system, developing full fluency with the platform

• Assist with order management, returns, and exchanges

• Monitor showroom inventory levels and place inventory transfer orders from the warehouse to keep the showroom well-stocked

• Keep the retail showroom in tip-top shape — including interior cleaning and organizing, as well as outdoor upkeep such as plant watering and leaf blowing

• Travel to in-person events and shows 3–4 times annually, including occasional weekend events

• Use Microsoft Teams and email to communicate and collaborate with the rest of the team as needed

Qualifications

• Passionate about helping people and amplifying the Smithey brand

• Experience with in-person retail — luxury or high-end retail experience a plus

• Proven experience in customer service, support, or retail roles

• Exceptional organizational skills with meticulous attention to detail

• Outstanding communication skills, both written and verbal

• Willingness to take initiative and contribute to the success of the team through proactive support and innovation

• Must have flexibility to work weekends when needed for showroom coverage, events, and during our busy holiday season

Customer Service Approach

Every customer interaction should reflect the following standards:

SMILE — Demonstrate genuine care for the brand and customer

EYE CONTACT — Create a personalized connection

GREET — Make a strong first impression

HELP — Demonstrate product expertise and guide the customer

OFFER FURTHER SERVICE — Let customers know the entire team is here for them

THANK & REASSURE — Close every interaction by affirming we care about their experience

• Reports To: Customer Service Manager

• Part-Time: 20 - 30 per week

**This is an in-person position based at our North Charleston, SC Retail Headquarters - Weekend availability as needed is a must.

As part of our recruiting process, candidates are asked to complete a brief behavioral assessment through Predictive Index (PI). This helps us understand how you work and how that aligns with the needs of this role. If you require an accommodation to complete this assessment, please contact hr@smitheyironware.com.

Complete PI Assessment Here

Physical Requirements & Work Environment

This is an in-person position based at Smithey's North Charleston, SC retail showroom. The physical demands described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain on your feet for extended periods throughout the workday
• Must be able to lift, carry, and move items up to 50 lbs.
• Regularly required to use hands and fingers to handle, feel, and operate objects, tools, and controls
• Regularly required to reach with hands and arms, bend, stoop, and kneel
• Must be able to move throughout the showroom and warehouse areas with ease
• Must be able to travel to off-site events 3–4 times annually, including occasional weekend travel
• Must be available to work weekends as needed for showroom coverage, events, and during the holiday season (October – December)
• Must be able to perform light cleaning, organizing, and outdoor maintenance tasks such as plant watering and leaf blowing

Work Environment This role operates in a retail showroom environment. The employee may occasionally be exposed to outdoor conditions when performing exterior maintenance tasks.