Receptionist - Part Time without Benefits - Weekends at Cherokee Indian Hospital Authority – Cherokee, North Carolina

Job Title: Receptionist

Job Code: RECPT

Department: TC General Admin

Division: Tsali Care Center

Salary Level: Non-Exempt 3

Reports to: Administrator

Last Revised: June 2024

Job Summary

The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization.

Job Description

• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Collects money from residents and families and writes them a receipt then turns into Office Clerk for deposit.
• Takes deposits to CIHA finance department.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Exercises confidentiality at all times.
• Performs other duties.

Education/Experience/Minimum Qualifications

• High school diploma or equivalent preferred.
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

Customer Service

Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.