IT Intern at Next Generation – Cedar Falls, Iowa

Troubleshoot hardware and software issues for internal end-users, ensuring efficient and effective solutions.

· Set up, configure, and maintain computer systems, peripherals, and mobile devices.

· Support network maintenance, monitor network performance, and address connectivity issues.

· Help maintain IT inventory by tracking equipment and supplies.

· Contribute to IT projects, including system upgrades, installations, and documentation.

· Provide technical assistance and guidance to employees in-person and remotely.

· Complete additional tasks assigned to support the IT team.

Currently enrolled in an Information Technology, Computer Science, or related degree program.

· Basic understanding of operating systems and software applications.

· Familiarity with networking concepts and troubleshooting.

· Strong problem-solving skills with high attention to detail.

· Excellent communication skills and ability to work well in a team.

· Ability to manage multiple tasks and meet deadlines.

· Prior experience in IT support (academic or professional) is a plus but not required.