Lead Concierge - Center Place at Hines – Providence, Rhode Island

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

*Position is full-time, Monday – Friday 7a.m. – 3p.m.*

As the Lead Concierge - Multifamily with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents.

• Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait

• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled

• Provide a personalized experience, with emphasis on care and convenience for our future and current residents

• Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs

• Handles and resolves customer and resident complaints. If unable to resolve independently, acts as a liaison with Management team to resolve inquiries/complaints

• Responds within 24 hours to residents’ requests and concerns via telephone, email or postal mail

• Acts as a liaison between residents and maintenance teams

• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled, ends with gratification

• Oversee the concierge department in ensuring resident experience is exemplary

• Trains incoming concierge team on day to day tasks, responsibilities

• Arranging coverage for the team as needed

• Support residents with use of luggage carts

• Monitor guest traffic and parking garage for team members and vendors

• Monitor security cameras and fire alarm systems

• Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion

• Update the daily log pertaining to any events and report any concerns to management

• Book freight elevators for move-ins, move-outs and furniture deliveries

• Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents

• Identify, communicate and implement opportunities to improve resident experience and service

• Assist in organizing, promoting, and delivering resident events and activities ensuring resident’s find value outside the walls of their apartment home

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution

• Two or more years of experience specifically in multifamily, hospitality, or property management

• Two or more years of experience within the hospitality industry

• Experience in property management/multifamily strongly preferred

• Leadership or supervisory experience preferred

• Strong customer service orientation

• Excellent written and verbal communication skills

• Resourceful team player whose integrity will build strong and trusting relationships with residents and teammates

• Ability to work a flexible schedule including weekends and holidays
• Compensation: $27.26/hr - $33.32/hr

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.