ETH Case Manager at A Safe Place – Libertyville, Illinois

TRANSITIONAL HOUSING Case Manager

A Safe Place
Libertyville, Illinois
Crisis Response | Survivor Advocacy | Case Management
On-Call 24/7 Rotational Position

About the Role:

The Emergency Transitional Housing (ETH) Case Manger provides housing-focused case management and rental assistance services to survivors of domestic violence, human trafficking, and stalking.

This role supports clients as they transition from emergency shelter to transitional housing and ultimately to permanent housing. The Case Manager works to reduce housing barriers, prevent homelessness, administer rental assistance funds, and build strong landlord and community partnerships.

This position includes 24/7 rotational on-call expectations and requires independent judgment, strong documentation skills, and financial accountability.

Key Responsibilities:

Housing & Case Management

• Conduct intake assessments and determine program eligibility.
• Develop individualized housing stability plans.
• Provide intensive case management, life skills coaching, advocacy, and referrals.
• Assist clients in applying for state and federal benefits, including Medicaid, SNAP, TANF, Social Security, and other eligible programs.
• Conduct weekly client meetings in accordance with grant guidelines.
• Conduct regular home visits to ensure housing stability and compliance.
• Provide education regarding the Illinois Domestic Violence Act, Orders of Protection, and stalking laws.

• Coordinate emergency hotel placements.
• Develop and maintain relationships with landlords and property managers.
• Educate landlords on agency confidentiality and safety requirements.
• Identify new housing opportunities through community outreach.
• Administer rental assistance, including security deposits, utility deposits, moving costs, and short-term subsidies.
• Manage application updates and recertifications to maintain housing stability.
  

• Maintain accurate client documentation in accordance with agency and funder requirements.
• Maintain financial logs and assist with tracking forms.
• Reconcile grant-related purchases promptly.
• Maintain and update ETH tracking spreadsheets.
• Assist with monthly and quarterly reporting requirements.
  

• Collaborate with internal departments to ensure wraparound services.
• Attend staff meetings and required trainings.
• Support the onboarding of new staff
  

Qualification

• Bachelor’s degree in Social Work, Counseling, Education, or closely related human services field.
• Experience working with survivors of domestic violence, human trafficking, homelessness, or vulnerable populations.
• Strong documentation and case management skills.
• Demonstrated ability to manage financial assistance funds responsibly.
• Knowledge of confidentiality standards and trauma-informed care.
• Valid driver’s license and ability to travel locally.
  

Preferred:

• Bilingual Spanish/English.
• Experience managing housing grants or rental assistance programs.
• Familiarity with Illinois housing resources and entitlement systems.
  

Competencies:

We are seeking a professional who demonstrates:

• Compassionate advocacy while maintaining professional boundaries.
• Strong organizational discipline and attention to detail.
• Financial integrity and grant accountability.
• Calm decision-making in crises.
• Ability to build trust with landlords, community partners, and survivors.
• Self-direction and high accountability in a 24/7 on-call environment.
• Team collaboration across multidisciplinary departments.

Work Conditions

• 24/7 on-call rotation expectations.
• Travel is required throughout Lake County.
• Regular client home visits.
• Work involves supporting survivors in crises.
  

Compensation

Wage starting at $25 per hour (26 pay periods/ paid bi-weekly)

Benefits

Benefits include health, dental, and vision insurance; a Flexible Spending Account (FSA); a 401(k) retirement plan; generous paid time off, including vacation, sick leave, and holidays; and access to an Employee Assistance Program (EAP).

Why Join A Safe Place

• Mission-driven work with direct community impact
• Trauma-informed, collaborative work environment
• Opportunity to advocate for survivors and systemic change
• Meaningful professional development and training opportunities

Additional Information

This posting outlines the primary responsibilities of the role. A full job description will be provided upon hire.

Pre-Employment Requirements

Pre-employment requirements include DCFS and criminal background checks, fingerprinting, professional reference and license verification, and clearance through the sex offender registry and the Office of Inspector General (OIG).

Equal Opportunity & Inclusive Hiring Statement

A Safe Place is an Equal Opportunity Employer committed to building a diverse, inclusive, and trauma-informed workplace. We strongly encourage applications from individuals of all backgrounds and identities and are dedicated to providing a respectful environment free from discrimination or harassment.

To Apply:
Please submit your resume and a brief cover letter outlining your qualifications and interest in the position.