Warranty Support Associate at DSA Doors – Raleigh, North Carolina

About the Role

DSA Doors is looking for a reliable and organized Warranty Support Associate to support our Warranty and Technical Services team. This is an entry-level opportunity perfect for someone who enjoys helping customers, staying organized, and working in a supportive team environment. You’ll assist with warranty claim intake, data entry, documentation, replacement parts inquiries, and customer communication—no technical background required.

We will train you!

What You’ll Do

• Receive customer warranty inquiries via phone and email
• Enter warranty cases and customer information into our CRM
• Gather required documentation such as photos, receipts, or forms
• Track part orders and notify customers of updates
• Provide basic product and warranty information from written guidelines
• Keep files, logs, and case notes organized and accurate
• Support the warranty team with general administrative tasks
• Handle requests for quotations and place orders for replacement parts

Qualifications:

• High school diploma or equivalent required, Associate degree preferred
• At least one year in previous customer service role
• Strong attention to detail and accuracy in data entry.
• Ability to learn company products and warranty processes.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Good communication skills and a courteous, customer-friendly attitude.
• Ability to follow established procedures and ask for guidance when needed.