Shelter Lead at Bayaud Works – Denver, Colorado

Bayaud Works, an AC Disaster Consulting (ACDC) Company, is dedicated to creating opportunity, dignity, and inclusion through work. For more than 50 years, Bayaud has empowered individuals with disabilities and others facing barriers to employment to build self-reliance and fully engage in their communities. Through innovative programs - ranging from inclusive workforce development and janitorial services to mobile laundry units and housing navigation - Bayaud has been a trusted community partner in Denver and beyond.

Now as part of ACDC’s national mission to deliver compassionate, full-spectrum emergency management and human services, Bayaud Works continues to expand its impact. Together, we elevate lives, strengthen resilience, and build thriving communities - one job, one opportunity, and one person at a time.

Position Summary:
The Shelter Lead is responsible for supervising shelter attendants and ensuring safe, efficient, and compassionate shelter operations. This role supports the Project Manager in monitoring staff, guest services, and compliance with HOST Shelter Standards. The Shelter Lead provides direct supervision during assigned shifts, coordinates daily task assignments, facilitates staff communication, and ensures documentation and reporting are completed accurately and on time.

Job Title: Shelter Lead

Full Time or Part Time: Full Time

FLSA Status: Non-Exempt

Temporary/Seasonal/Regular: Regular

Hourly/Salary: $26.00

Job Location: Tamarac Family Shelter

Reports to: Program Manager

Travel Requirements: N/A

Mission of Role:

Bayaud Works provides critical services and expertise in short- and long-term homeless sheltering, non-congregate and congregate emergency sheltering, and workforce support services. Joining Bayaud Works means being part of a team that delivers integrated solutions across emergency management, human services, and innovative community support services.

General Tasks, Duties, and Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide supervision and support to Shelter Attendants during assigned shifts. Assign, delegate, and monitor daily tasks for Shelter Attendants, ensuring coverage of guest services, cleaning, laundry, and other operational needs.
• Ensure safe, orderly shelter operations in compliance with HOST requirements, including grievance and security procedures.
• Monitor guest interactions, ensuring services are trauma-informed, equitable, and family-centered.
• Respond to incidents, provide de-escalation, and complete incident reports.
• Assist with intake, orientation, and discharge of residents.
• Ensure all documentation is completed clearly and accurately, including HMIS service notes (as applicable), incident reports, daily activity records, and intervention strategies.
• Review documentation submitted by Shelter Attendants for completeness and accuracy prior to shift handoff or escalation.
• Assign and monitor shelter attendant duties (guest services, cleaning, laundry, etc.).
• Provide on-the-ground leadership in coordination with the Program Manager.
• Assist with payroll/timekeeping entries for Shelter Attendants as needed.
• Ensure facilities are clean, stocked, and prepared for incoming shifts.
• Support new staff training and provide coaching to team members.
• Other duties as assigned by the Program Manager or Site Director.

Knowledge, Skills, and Abilities:

• Knowledge of family homelessness and shelter operations.
• Ability to lead staff in a supportive and professional manner.
• Excellent communication and problem-solving skills.
• Ability to remain calm and de-escalate crises.
• Strong organizational skills and attention to detail.
• Commitment to equity, inclusion, and trauma-informed care.

Supervisory Responsibilities:

• Directly supervises Shelter Attendants during assigned shifts.
• Provides coaching, direction, and accountability for staff performance.

Expected Hours of Work:
Varies – 24/7 Shelter Operations (Evenings, weekends, and holidays may be required)

Physical Demands:

• Must be able to stand, walk, lift, bend, and engage in active programming with children.
• Must be comfortable working both indoors and outdoors, including in community settings.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

Work Environment:

Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service partners with Federal, State, City, County, and private employers to provide high-quality staffing and operational support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include shelter management, safety patrol, janitorial services, and transportation operations.

Experience and Education Required:

• Highschool diploma or GED
• Minimum 2 years supervisory experience.
  
  

Experience and Education Preferred:

• Bilingual (Spanish/English) preferred.
• Prior shelter or human services experience preferred.
  
  

Additional Qualifications:

• Must be 18 years or older
• Must pass background check
• Eligibility to work in the U.S.
  
  

Benefits:

• Medical, Vision, and Dental Insurance
• Short-Term Disability/Voluntary Long-Term Disability
• 401(k) Account with Company Match
• Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
• Corporate Computer
  
  

EEO Statement

Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law.

Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

As a proud Second Chance Employer, Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, growth, and long-term success.

Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all.