Help Desk Technician at Intrepid Credit Union – Helena, Montana

We’re looking for a Help Desk Technician to join our IT team. You’ll help staff with basic technical issues and make sure our everyday technology runs smoothly. A key focus of this role will be assisting with an organization-wide PC refresh project. This is an entry level position. Experience isn't required, but a willingness to learn something new is.

What You'll Do:

• Answer help desk calls, emails, and tickets to assist with IT issues.

• Help set up and troubleshoot computers, printers, and other office equipment.

• Assist with deploying and setting up new PCs as part of a company-wide refresh.

• Reset passwords and assist with account access.

• Install software updates and assist with basic system maintenance.

• Escalate complex problems to senior IT staff.

• Follow security procedures to protect member and company data.

• Other duties as assigned.

• Performs all functions in the safest manner possible and according to credit union procedure, assuring the safety of other employees and members. Works toward resolution of safety issues, injuries or potential problems or reports such to the most appropriate source for resolution. Encourages and support other staff to perform tasks safely and reports such to the appropriate supervisor for further action as needed.

What We're Looking For:

• High school diploma or equivalent, required. Associate’s degree in Information Technology or related field, preferred.

• Prior Help Desk or Information Technology support experience. Preferred.

• Excellent communication skills, problem solving skills and flexibility, including the ability to effectively analyze employee technology needs and assist them or obtain appropriate assistance for them.

• Basic knowledge of Windows operating system, required.

• Able to learn and work as part of a team.

In addition to our generous benefit package the base pay for the Help Desk Technician will be determined based upon your skills and qualifications starting at $20.00/hr.

We desire all our staff to be successful and fulfilled in their jobs. We have found that as the IT Specialist, to be successful you will need to have a high school diploma or its equivalent, related secondary education in Information Technology or similar is preferred as is related secondary or on the job experience in computer hardware systems, and software systems.

We also desire the successful candidate to have:

• Commitment to continuous learning within the technical and financial institution space
• High degree of organizational skills with a constant attention to detail and accuracy, and the ability to meet daily deadlines.
• Excellent verbal and written communication skills
• Analytical ability utilized to train, instruct, and assist staff in the implementation of system techniques.
• Excellent time management
• Ability to do in depth research to find solutions.

We have been voted the #1 Credit Union in Helena 6 years in a row! You can be a part of helping us continue our excellent service to our members and our community.

There are many jobs in the market right now and you want to find the right position for you. One that is rewarding and makes each day feel like you are making a difference for people and our community. You want to work with a company that provides you with the opportunities to balance your work and your life; provide for yourself and your family; volunteer for causes that mean something to you; and you want to spend your day with people who have the same passion for helping others live their life wide open.

Intrepid Credit Union is that company and our jobs, people, passion and values are those things that make every day a great day to live Life Wide Open.

Commitment to Community

At Intrepid Credit Union we have a meaningful commitment to our community. That is why we offer a paid volunteer program that gives our employees 20 hours paid time each year to work on causes that energize them within our community. We want our employees to be able to spend their time making a difference in the community we live in, and we sponsor multiple events within our community.

Growth and Development

Growth and development for our employees is very important to us. We provide many training opportunities for all our staff, and we offer a career ladder system for those who want to control the progression of their career. Imagine being able to control your advancement!

Inclusive and Open Culture

Our executive leadership, managers and supervisors are open and available to conversations with everyone in our organization. Dialogue among all departments and at every level is highly encouraged. So, if you have a question for our CEO, go ahead and ask him! In our working relationships with each other and our members we focus on our core values called our “R.I.T.E.S.” which are:

Respect – We will respect other’s and their differences. We are all separate individuals with expertise, experience, opinions, responsibilities, and time.

Integrity – We will act and behave with high character and do what is right, not what is easiest even when no one is looking.

Trust – We will enrich ourselves with transparency, accountability, & trustworthiness and live a great life by deeds, not words.

Empathy – We will listen with an open mind before speaking. Every individual will be given respect, safety, and the opportunity to grow personally.

Service – We will empower your success and provide you with the inspiration, help, and tools you will need to succeed.

We have told you a little about who we are, now we want to learn about you. If you think you would be a valuable member of our team, please go to the career center on our website at:

https://www.intrepidcu.org/about-us/careers.html

If you would like to see a full job description or have any questions, please feel free to contact Brianna at 406-603-4283.

Intrepid Credit Union is an Equal Opportunity Employer. Intrepid Credit Union will not refuse employment to a person or bar a person from employment or discriminate against a person in a term, condition, or privilege of employment because of race, creed, religion, color, national origin, sexual orientation, or gender identity or because of age, physical or mental disability, marital status, or sex except when the reasonable demands of the position require an age, physical or mental disability, marital status or sex distinction.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.