AV Floor Manager at ON Services – Raleigh, North Carolina

Mission: ON Site is the “in-house” division of ON Services, a national event production company built to power live event experiences whenever and wherever we’re needed. Though primarily an audio visual company, ON Site prides itself as a leading venue services provider in the hospitality industry. Our mission is to offer the full range of audio visual services in the meeting and events environment, with state-of-the-art technology and hospitality-minded support, to meet and exceed the expectations of both partner venues and our mutual clients.

Status/Compensation: Hourly/Non-Exempt | $23.00 - $26.00 per hour

Supervisor: Audio Visual Operations Manager

Responsibilities:

· Overall responsibility for the daily set-up, operation, and strike of audio visual equipment for live productions in a hospitality environment and provide real-time troubleshooting and technical support during events

· Serve as the primary on-site operational lead during assigned shifts, directing technicians and freelancers to ensure efficient labor deployment and adherence to production timelines.

· Act as the primary client contact on the event floor, providing professional communication and service recovery when necessary to ensure a high level of customer satisfaction.

· Review event orders, production notes, and room diagrams to ensure correct equipment staging, room readiness, and client expectations are met.

· Perform quality assurance checks on all setups to verify equipment functionality, signal flow, cable management, and presentation standards before client arrival.

· Promote exemplary customer service to both our facility customer/partner, and our mutual end-user clients. Acts as primary liaison to clients on the event floor.

· Coordinate closely with hotel operations teams to ensure seamless event execution.

· Train, coach, and mentor technicians and freelance staff on operational procedures, technical standards, and client service expectations.

· Maintain a professional image, as well as a safe and healthy work environment.

· Shares with the ON Site team in evening, weekend, holiday, and split-shift calls, to accommodate customer needs.

· Complete all required daily paperwork and reporting, as well as required ON Site training.

· Any duties as assigned to support property Director, to assist in goals of growing revenue, cutting cost, improving customer service scores, or problem resolution.

Education/Experience/Certification:

· High School Diploma or GED required; some college preferred

· Minimum of three years experience with in-house audio visual services

· Background in music, recording, audio visual, computers or related technology fields preferred

· Written, verbal, and comprehension skills in English required. Fluency in a second language is helpful

· Organization skills and attention to detail are essential

· Must have finger dexterity to operate office and audio visual equipment as needed

· Proficiency in basic computer skills and Microsoft Office must be demonstrated

· Must be able to lift and carry up to 50 pounds as needed

· Requires physical mobility, including sitting, standing, walking, stooping, climbing, crawling, grasping, writing, repetitive motions, bending, listening, with applicable hearing and vision ability

· Work is performed indoors and outdoors as needed