HR Content Management Intern at KEMBA Financial Credit Union – Columbus, Ohio

HR Content Management Intern

Purpose

The purpose of KEMBA’s Internship Program is to provide students with a meaningful and enriching learning experience that helps them grow both personally and professionally. As an intern, you will gain hands-on experience, build real skills, and learn how a financial cooperative operates within the community.

This program is designed to introduce you to potential career paths in the credit union industry while offering support, mentorship, and opportunities to contribute to real projects. You will also learn more about financial literacy and the cooperative principles that guide our work, especially our commitment to education, training, and information.

Objective

The HR Content Management Intern supports the Human Resources and Training team with the implementation of the company’s new Intranet platform and additional HR content management initiatives. This role focuses on reviewing, validating, formatting, and organizing HR and training materials while ensuring accuracy, consistency, and compliance with confidentiality standards. The intern will also assist with digitizing personnel files and supporting additional HR projects as needed.

Duties and Responsibilities

• Reviews existing content for accuracy, relevance, and alignment with standards
• Collaborates with business partners to validate and update content
• Uploads, formats, and organizes materials in the new Intranet platform
• Applies content standards including naming conventions, formatting, metadata, and version control
• Performs basic quality checks to ensure content is current, accessible, and user friendly
• Assists with digitizing and indexing employee personnel files according to records retention and confidentiality requirements
• Supports ad-hoc HR and Training projects as capacity allows
• Communicates clearly with HR team members and escalates questions or issues appropriately
• Demonstrates strong attention to detail, reading comprehension, and curiosity when evaluating content
• Ability to maintain a high level of confidentiality and professionalism
• Performs other duties as assigned

Capstone Project

• Completes a capstone project that applies learned skills to real-world outcomes
• Presents the completed project at the conclusion of the 10-week program (June 1–August 7)

Required Qualifications

• Actively pursuing a degree in Library Science, Information Science, Knowledge Management, Records Management, General Business, or related field
• Strong reading comprehension and attention to detail
• Comfort reviewing, organizing, and validating large amounts of content
• Ability to ask clarifying questions to ensure accuracy
• Strong organizational and time management skills
• Professional verbal and written communication
• Ability to work independently or as part of a team
• Ability to maintain confidentiality when handling sensitive employee information

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided for individuals with disabilities.

The intern is regularly required to sit, use hands, reach with arms, and communicate verbally. Occasional standing, walking, and lifting of objects up to 25 pounds may be required. Vision requirements include close and distance vision and the ability to adjust focus.