Quality Control Coordinator at Odyssey Resorts Workforce, LLC – Grand Marais, Minnesota

East Bay Suites - Grand Marais, Minnesota

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top Minnesota Workplace for four consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth: As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.
• Awesome Benefits: Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, along with voluntary life and AD&D coverage. We also offer voluntary accident, critical illness insurance, hospital indemnity insurance, and pet insurance, a 401(k) plan with up to 4% match, PTO, and an Employee Assistance Program (EAP). Your well-being is our priority!

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

East Bay Suites is seeking a full-time Quality Control Coordinator to join our award-winning team. This position plays a pivotal role in guaranteeing an exceptional experience for our guests.

What you will be doing:

• Oversee daily quality assurance for guest rooms and common areas to ensure a consistently excellent guest experience.
• Coordinate communication and workflows between housekeeping, maintenance, guest services, and resort leadership to resolve quality issues and maintain standards.
• Manage inventory and supply processes, including linens, unit supplies, and related operational resources.
• Support guest service excellence through review monitoring, communication support, and ensuring units meet arrival-ready expectations.
• Assist with weekly and monthly inventory processes, including gift shop and package inventory, adding variety and cross-department engagement to the position.
• Contribute to seasonal staffing efforts by coordinating travel, onboarding, and Social Security application processes.
• Support resort operations by providing hands-on help across departments including front desk, housekeeping, and laundry, with cleaning duties when needed during peak periods, holidays, or staffing shortages.
• Participate in quality initiatives, special projects, and operational reporting to support leadership and continuous improvement.
• Assisting in the preparation of budget forecasts related to inventory, purchasing, and operational needs.
• Managing purchasing for unit supplies, linens, towels, and related stock, ensuring decisions remain within established budget limits.
• Tracking expenses, monitoring usage levels, and maintaining accurate inventory records.
• Participating in the annual budgeting process and providing input related to supply needs, replacement schedules, and quality-control initiatives.

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills, and abilities:

• Upholds Odyssey Values and the principles of HEART.
• Adaptability and flexibility in a fast-paced hospitality environment
• Strong organization and time-management skills with the ability to prioritize and meet deadlines
• Reliable attendance and consistent follow-through on tasks
• Knowledge of inventory control, purchasing processes, and quality standards
• Ability to read and interpret business documents such as budgets, inventory reports, and operational data
• Strong verbal and written communication skills
• Basic math skills, including percentages, ratios, and cost comparisons
• Strong problem-solving skills with the ability to collect data, identify trends, and draw conclusions
• Proficiency with computers, including spreadsheets, business correspondence, scheduling systems, and property management software (RDP)
• Sound judgment and the ability to build effective cross-department relationships

EDUCATION, EXPERIENCE

High school diploma or general education degree (GED); two years’ related experience; or acceptable equivalent combination of education and experience.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to talk, hear, and use hands. The employee is frequently required to stand, walk, sit, reach, stoop and kneel. The employee will seldom be required to climb and taste or smell. The employee must frequently lift and/or move objects up to 50 pounds. Specific vision requirements required by this job include close and distance vision.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.