Showroom Sales Coordinator at The Norfolk Companies – Framingham, Massachusetts

About the Role

We're looking for a highly organized, people-savvy Showroom Sales Coordinator to be the heartbeat of our Kitchen & Bath showroom. This is a role for someone who takes pride in running a tight operation, keeping things moving behind the scenes, and making sure every client who walks through the door feels like a priority — all without needing a title to lead.

You'll work alongside our Kitchen & Bath Sales Designers, supporting them so they can stay focused on what they do best: selling and designing. You're the glue that holds the day together — managing workflows, key point of contact for the CRM, and ensuring the client experience is seamless from first contact to final sale.

If you've worked in a sales support or coordination role, know your way around HubSpot, and thrive in a fast-paced, customer-facing environment, we'd love to meet you.

What You'll Do

As the first face clients see and the first voice they hear, you'll set the tone for every interaction. You'll greet showroom visitors, field calls and emails, assess client needs, and route them to the right Sales Designer — all while keeping the backend organized and humming.

On any given day, you might be booking consultations in HubSpot, following up on open quotes, tracking vendor order updates, processing payments in BisTrack (our ERP), coordinating with Marketing on signage, or making sure the showroom displays look sharp. You're someone who notices what needs to happen before anyone has to ask.

You'll also serve as a key communication link between Sales, Marketing, and other internal teams — flagging operational issues to the Regional Sales Manager and helping the whole team stay aligned.

What We're Looking For

You're organized, proactive, and comfortable owning processes without needing to be in charge of people. You know how to influence and coordinate without a management title, and you take accountability for the details that make a sales team run well.

The right candidate will bring hands-on experience with HubSpot (CRM management, scheduling, record-keeping) and a background in a sales support, showroom, or administrative coordination role. Experience in kitchen & bath, building materials, interior design, or a related industry is a plus, but a strong track record in a customer-facing sales environment will go a long way.

Requirements

• 3+ years in a sales support, showroom coordinator, or administrative role in a customer-facing environment
• As this is a retail showroom role, availability to work Saturdays as a regular schedule with a day off during the week is required.
• Hands-on HubSpot experience required (CRM entry, scheduling, pipeline support)
• Strong organizational and multitasking skills — you manage competing priorities without dropping the ball
• Excellent written and verbal communication
• Professional, warm, and service-oriented demeanor
• Comfortable learning industry-specific software (experience with BisTrack or similar a plus)
• Proactive approach to work & ability to work independently and take initiative without direct supervision
• Familiarity with kitchen & bath products, building materials, or home improvement a plus
• Framingham is 3 floors, so able to climb stairs, light lifting and walk customers around

Why Join Us

Today, Norfolk Hardware & Home Center, Norfolk Kitchen & Bath, and Norfolk Multifamily Cabinets & Countertops serve a wide range of customers, from homeowners and remodelers to large-scale multifamily developments. Our 40,000-square-foot hardware store remains a fixture in the Mattapan community, and our six kitchen and bath showrooms provide expert design and remodeling services. In 2024, we expanded further by acquiring Rosario Cabinets Incorporated, reinforcing our commitment to local manufacturing.

Despite our growth, Norfolk remains a family-owned business with strong values. We believe in supporting our employees, fostering a positive and inclusive work environment, and helping each team member grow in their career. Whether you work in sales, design, customer service, manufacturing, or operations, your contributions are essential to our success.

As a member of the Norfolk team, you are part of a company that values integrity, teamwork, hard work, and exceptional service. We are excited to have you with us and look forward to achieving great things together.

We offer a competitive compensation as well as a full offering of benefits to meet you and your family’s needs.

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