Restaurant Assistant Manager-FOH at The Gerard Group, Inc – Wakefield, Virginia

Since 1929, Virginia Diner has been a landmark of Southern hospitality and homestyle cooking. We take pride in delivering memorable dining experiences through exceptional service, quality food, and a welcoming atmosphere. We are seeking a skilled Assistant Manager – Front of House to help lead our restaurant team.

Position Overview

The Assistant Manager – Front of House supports daily operations in the dining room, leading staff and ensuring every guest receives an outstanding experience. This role partners with the General Manager to uphold operational standards, team performance, and Virginia Diner's service culture.

Schedule Expectations

Virginia Diner is a 7-day-a-week operation

Position requires a mix of day shifts, evening shifts, and weekend shifts

Evening shifts end by 9 PM — no late nights

Guest Experience

• Ensure exceptional hospitality and prompt service for all guests

• Resolve customer concerns quickly and professionally

• Maintain dining room cleanliness, organization, and service readiness

Team Leadership & Training

• Lead FOH team during assigned shifts

• Train, coach, and develop new and existing staff

• Promote a positive, respectful, team-focused environment

Operational Duties

• Perform opening and closing procedures

• Oversee cash handling and POS operations

• Support staffing, scheduling, and floor management

• Ensure compliance with safety, sanitation, and food-handling standards

Administrative Support

• Assist with inventory and supply ordering

• Uphold company policies, procedures, and performance expectations

• Support management with reporting and operational tasks as needed

Qualifications

• Previous restaurant supervisory or management experience is a plus

• Strong communication and customer service skills

• Ability to work in a fast-paced environment and remain calm under pressure

• Availability on evenings, weekends, and holidays

• Demonstrated leadership and team management skills