Customer Service Rep II at RW BECKETT CORPORATION – North Ridgeville, Ohio

The Customer Service Representative performs a variety of routine to moderately complex customer service support duties by telephone, email and in-person. This role is responsible for product inquiries, processing orders and quotes, coordinating shipments, handling returns and credits and resolving customers issues with professionalism and courtesy. The ideal candidate embodies the organizations core values of integrity, excellence and respect for the individual while delivering exceptional customer experience.

Key Responsibilities

• Interactwith customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Process and manage all sales orders frominitialentry to shipmentcompletion
• Apply analytical andproblem-solvingskillstoidentifysolutions,support customer needsand answer questionsrelated to products,applicationsand order status
• Process credit requestsandreturnmaterial authorizations
• Document all customer interactions, follow-through actions, and opportunities for upselling or cross-selling
• Maintains daily communication with manufacturing,schedulingand shipping team
• Perform other related duties as assigned

Required Skills/Abilities:

• Excellentverbal and written communication skills,including active listeningand ability to clearlyunderstand customers’ needs
• Ability to Input data into databases, spreadsheets, or other systemsquicklywith a high degree of accuracy to ensure information integrity.
• Strong analytical thinking with the ability toidentifysolutions and takeappropriate action
• Ability tolearn andretainproduct knowledge, particularly within a manufacturing environment involving parts and components
• Comfortableworking in a fast-paced,manufacturing-focused environment
• Ability to effectively multi-task, prioritize activities and make sound decisions independently
• Professional composure when handling stressful or challenging situations
• Outgoing, customer-focusedpersonality thatcreates a positive experience in everyinteraction
• Ability to quickly learn and navigate software programs and internal systems