Operations Assistant Manager - Client Solutions at Bank of Tampa – Tampa, Florida
About This Position
Position Overview
The Enterprise Payments Operations Department is responsible for performing and providing support in the areas of: Non-Post Reporting, NSF Reporting, Stop Payments, File Maintenance, review and accuracy of all new account documentation, research requests, check authentication review, client dispute servicing, adjustment and collections, hold requests, dormant accounts, Promontory/IntraFi maintenance requests and servicing, Weiland Account Analysis Reporting, EOD Processing, support in the areas of Wire Transfers, Credit Cards, Debit Cards, Remittance processing, mailroom, limited functionalities of Automated Clearing House (ACH), and other tasks as they may be assigned. The department also handles various balancing and reconcilement duties.
The goal of the Operations Assistant Manager - Client Solutions is to focus on the training and development of team members. They will work closely with the Operations Management Teams to provide assistance with the day-to-day operation and supervision of the entire department and its team members in support of the above mentioned client services, support the development and training of all team members, recommend ways to implement efficiencies and process improvement across all departmental functions, assist with product development and implementation of new products and services, and any additional support as it relates to the department or as needed.
Primary Duties and Responsibilities
- Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
- Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
- Assists in the development, maintenance and improvement of the policies, procedures, methods and guidelines of the Operations Department.
- Performs all functions and tasks within Operations at an advanced level and understanding.
- Assists in supervising the Operations functions and assigned team members.
- Participates in resolving operational problems and assists Operations staff and/or banking office personnel with difficult customer situations as needed.
- Participates in the development of Operations support materials for the banking offices when necessary.
- Participates in short- and long-range planning for the department; assists other departments as they relate to Operations.
- Participates and assists in the coordination of work and training, and guides and advises subordinates as necessary.
- Participates and assists in the coordination of departmental cross training as deemed necessary.
- Supervises and performs proper, accurate and timely daily processing of services performed by the Operations Department as assigned.
- Assists in providing the timely response of any research in satisfying requests for the retrieval of Bank and customer records.
- Assists with gathering and reporting of any requested information for audit related purposes.
- Assists in maintaining up-to-date procedure manuals documenting departmental functions and requirements.
- Works closely with the Operations Manager to meet or exceed department goals and objectives as detailed in the annual Business Plan for the department.
- Represents Operations throughout the Bank in meetings and projects with other department leaders and functions as a resource to the office staff when needed.
- Assists with special projects as assigned.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Minimum Qualifications
- 2-year degree preferably with a business or finance focus or equivalent combination of education and experience
- 3 years working in an Operations, Contact Center or equivalent type of banking role/experience
- Self-motivated and proactive
- Strong verbal and written communication skills
Preferred Qualifications
- Previous management or supervisory experience
- Experience working in a banking environment
- Strong core, wires and debit/credit card systems knowledge
- PC proficiency, especially with Microsoft Office suite of products
Attributes for Success
- Self-motivated with action and results delivery orientation; demonstrated initiative and accountability by willingness to assume additional duties other than assigned
- Portrays strong interpersonal skills, projecting an approachable demeanour
- Consult, facilitate and build relationships in order to foster partnership, collaboration & teamwork across all levels of the organization
- Works independently and with others to identify issues and develop solutions
- Is resourceful and flexible with regard to shifting priorities, new demands and challenges
Our Way
Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators
Benefits
You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:
- Eligibility for health, dental, vision, life and disability insurance coverages
- Retirement Plan - 401k with matching
- ESOP- Employee Stock Ownership Plan
- Time away from work – vacation time, sick time and holidays
- Paid parental leave
- Tuition Assistance
- Professional development opportunities
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Job Location
Job Location
This job is located in the Tampa, Florida, 33603, United States region.