On-site IT Helpdesk at Wing Assistant – Makati
Wing Assistant
Makati
Posted on
NewSalary:$30000 - $35000Job Function:Information Technology
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About This Position
On-site IT Helpdesk
30,000 - 35,000 a month
The Onsite IT Helpdesk is responsible for maintaining and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and as well as will become the single point of contact and first-level technical information system support.
Key Responsibilities:- Manage user onboarding/ offboarding requests, including account deactivation and data transfer as needed.
- Build and set up workstations and laptops, ensuring that devices are configured according to company standards as needed.
- Inventory Management- asset tracking and will work with HR to ensure data accuracy
- Point of Contact for onboarding and offboarding end users to Door Access System and all Wing related systems
- Responsible for Mobile Device Management (MDM) Installation & Device tracking of Bring your own Devices (BYODs) as necessary.
- Minimum of 1 year of experience in BPO, Shared service, IT services industry, Managed Services Provider (MSP) or multi-client environment.
- Can identify and solve basic computer problems.
- Good communication skills (can explain things clearly and politely).
- Willing to work onsite in Makati City.
- Basic knowledge of computers, mobile phones, and common office software.
- Can support both Windows and MAC devices.
- Comfortable helping with printers, projector, internet connections, VPN, remote access tools, and mobile device management systems.
- Experience in creating or improving Standard Operating Procedures (SOPs) and knowledgebase documentation to improve user support.
- Recommend improvements for onboarding/ offboarding users workflow and checklists
- Contribute on building IT support ticketing system/ process workflows
- PHP 35,000 Salary
- With HMO, employee is the Principal, additional dependents can be added but will be deducted from the employees salary
- PTO/SL Credits (Accrued 1.25 per full calendar month of service)
30,000 - 35,000 a month
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Job Location
Makati
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