Customer Success Account Manager - Digital Sales in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Account Manager - Digital Sales in India.

This role offers the opportunity to engage directly with SMB customers in a high-performing digital sales environment, focusing on driving value, adoption, and revenue growth across a leading suite of creativity and productivity solutions. You will act as a trusted advisor to customers, helping them maximise the value of their subscriptions while identifying opportunities for expansion and long-term engagement. The position blends customer success, sales execution, and account management, requiring strong commercial acumen and relationship-building skills. You will work with both new and existing customers, primarily in the North American market, operating in a fast-paced, target-driven environment. The role involves close collaboration with internal teams to resolve customer issues and enhance overall experience. It is an excellent opportunity for someone who thrives in consultative sales, enjoys working with technology products, and is motivated by revenue impact and customer success outcomes.

• Build and maintain value-driven relationships with SMB customers across North America, ensuring strong engagement and long-term retention.
• Develop deep understanding of product offerings to lead meaningful, consultative conversations focused on customer value and growth.
• Identify upsell and cross-sell opportunities by targeting accounts with high purchase intent and proactively engaging them via phone and email.
• Manage and convert Marketing Qualified Leads (MQLs) within defined SLAs to support revenue growth objectives.
• Analyse customer contracts, usage data, and purchasing history to identify expansion opportunities and improve account penetration.
• Maintain and manage a structured sales and opportunity pipeline, ensuring accurate forecasting and timely reporting to management.
• Collaborate with solution specialists and cross-functional teams to expand product adoption and improve customer experience.
• Support resolution of customer issues related to subscriptions and services by coordinating with internal support teams.

• 3+ years of experience in customer success, account management, or inside sales roles, preferably in SaaS or digital solutions.
• Proven ability to manage a large SMB customer portfolio and drive revenue growth through upselling and cross-selling.
• Strong communication skills, both written and verbal, with the ability to lead value-based customer conversations.
• Comfortable working in a target-driven sales environment with strong focus on performance and outcomes.
• Experience working with CRM systems and sales tools, with strong organisational and pipeline management skills.
• Ability to quickly understand technology products and translate features into customer value.
• Strong attention to detail, follow-through, and documentation discipline.
• Experience working with international customers, particularly North American markets, is preferred.
• Ability to work in US time zones as required by the role.
• Bachelor’s degree or equivalent practical experience.

• Competitive salary package aligned with experience
• Opportunity to work with global SMB customers in a high-growth digital sales environment
• Career development in customer success, sales, and account management functions
• Exposure to industry-leading digital creativity and productivity tools
• Performance-driven culture with strong emphasis on growth and learning
• Collaborative and inclusive global work environment
• Opportunity to work in an innovative, technology-driven organisation
• Training and development opportunities to enhance sales and customer success skills