CSR SPECIALIST in Dallas, Texas at DANIL CONTAINERS

This individual will effectively handle inbound contacts via phone, email, or electronic means in a business-to-business environment as needed. This passionate customer service professional will build strong relationships with customers and internal team members and act as a liaison between customers, dealers, carriers, sales, operations, and other internal functional teams. Additionally, this self-motivated candidate will research, investigate, coordinate, and resolve customer concerns regarding invoicing, EFT, or billing needs and work collaboratively and dynamically in a cross-functional manner to creatively solve complex problems and deliver exceptional service.

Responsibilities:

• Provide timely and accurate information to incoming customer order status and product knowledge requests

• Address customer complaints by determining the root cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure the resolution

• Process customer orders, changes, and returns according to established department policies and procedures

• Work closely with production to ensure proper order scheduling.

• Work closely with the accounting department to resolve disputed credit items

• Provide timely feedback to the company regarding service failures or customer concerns

• Strong oral and written communication skills

• Ability to actively listen and adapt to a variety of characters

• Enthusiastic, positive attitude

• Ability to multi-task, prioritize, and manage time effectively

• Works well under pressure and remains calm in difficult situations

• Detail-oriented

• Intermediate knowledge of MS Excel, Word, Outlook

• 1+ years of proven experience in Customer Service or a related field