Customer Support Representative in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Representative in the United States.

This role sits at the heart of a mission-driven organization focused on simplifying access to health insurance for small businesses across the U.S. As a Customer Support Representative, you will be the first point of contact for customers navigating complex and often stressful insurance decisions. You will support users across phone, chat, and email, ensuring they receive clear, empathetic, and timely assistance. This is a fast-paced, high-volume environment where your ability to communicate complex information simply and effectively will directly shape customer trust and satisfaction. You will work within a collaborative, remote-first team that values ownership, continuous improvement, and customer advocacy. Every interaction is an opportunity to reduce confusion, build confidence, and improve the customer experience.

In this role, you will serve as a key support pillar for customers and internal teams, ensuring smooth resolution of inquiries while improving overall service quality and experience:

• Provide multi-channel customer support (phone, chat, email), guiding users through health insurance quotes, onboarding, and account-related questions.
• Resolve billing, administrative, and policy-related issues with accuracy, urgency, and a customer-first mindset.
• Document all interactions in CRM and ticketing systems, ensuring complete and reliable case tracking.
• Act as a trusted guide for small business owners, helping simplify complex insurance concepts and decisions.
• Identify recurring customer pain points and share insights to improve internal processes and product experience.
• Collaborate with internal teams to escalate issues, advocate for customers, and contribute to continuous service improvements.

The ideal candidate brings customer-facing experience, strong communication skills, and the ability to thrive in a fast-moving remote environment:

• 1–2 years of experience in customer support, retail, sales, or other client-facing roles, ideally in a remote or startup setting.
• Strong verbal and written communication skills with the ability to simplify complex topics for diverse audiences.
• Experience using CRM or ticketing systems such as Salesforce, Zendesk, or similar tools.
• High level of empathy and a genuine desire to help customers, especially small business owners.
• Ability to multitask across tools, manage competing priorities, and stay organized in a high-volume environment.
• Reliability and consistency in working scheduled hours (8:30 AM – 5:00 PM CST, Monday to Friday).

• 100% employer-paid medical, dental, and vision coverage for employees and dependents
• Fully remote work within the United States
• Flexible PTO policy (“take what you need” approach)
• Strong mission-driven and growth-oriented culture
• Opportunity to influence product and process improvements through customer feedback
• Competitive total compensation package with meaningful benefits value beyond base pay
• Inclusive and supportive work environment focused on learning and development