Relationship Coordinator at Southern Oncology Specialists PLLC – Huntersville, North Carolina

Radiology Scheduler – Oncology Practice
Location: Statesville
Employment Type: Full-Time

About Us:
We are a fast-paced, patient-centered oncology practice committed to providing exceptional care and support to our patients and their families. We are seeking a detail-oriented and compassionate Radiology Scheduler to join our team and help coordinate imaging services efficiently and accurately.

Position Summary:
The Radiology Scheduler is responsible for coordinating, scheduling, and confirming all radiology appointments for oncology patients, including CT, MRI, PET scans, ultrasounds, X-rays, and other diagnostic imaging. This position collaborates closely with providers, clinical staff, radiology vendors, and patients to ensure timely scheduling, proper authorizations, and smooth workflow.

Key Responsibilities:

• Schedule radiology appointments based on provider orders and clinical urgency

• Communicate with radiology facilities to secure timely appointments

• Verify required insurance authorizations and documentation

• Ensure correct coding, CPT/ICD-10 alignment, and imaging protocol requirements

• Provide clear instructions to patients regarding prep, arrival time, and locations

• Confirm appointments and follow up on cancellations or rescheduling needs

• Maintain accurate records in the EHR and scheduling systems

• Collaborate with clinical staff on STAT orders or schedule changes

• Track and monitor completion of ordered imaging and ensure reports are received

• Provide exceptional customer service and support to patients and families

Qualifications:

• Previous experience in medical scheduling, radiology, or oncology preferred

• Strong knowledge of radiology terminology and imaging requirements a plus

• Familiarity with insurance authorization processes

• Excellent communication and organizational skills

• Ability to multitask, prioritize, and work in a fast-paced clinical environment

• Proficiency with EHR systems and scheduling software

• High school diploma required; medical office training preferred

Skills Needed:

• Attention to detail

• Strong follow-through

• Ability to work independently and as part of a team

• Problem-solving and critical thinking

• Positive and compassionate patient interaction

Why Join Us:

• Supportive team environment

• Opportunity to contribute to meaningful patient care

• Competitive pay and benefits

• Growth potential within the practice