Supervisor Order Management at Advanced Drainage Systems – Hilliard, Ohio

Advanced Drainage Systems

EEO Statement:

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Supervisor Order Management

US-OH-Hilliard

Job ID: 2026-20303
Type: Regular Full-Time
# of Openings: 2
Advanced Drainage Systems

Overview

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

Responsibilities

Summary:The Supervisor, Order Management is responsible for leading and mentoring teams in the Order Management group to ensure accurate, on-time order execution and exceptional customer experience. This leader balances workloads across pods / regions, drives accountability through metric and structured performance reviews, and collaborates cross functionally to meet business objectives. The Supervisor sets the example, fosters a positive, inclusive culture, and continuously improves processes, systems, and skills to meet or exceed performance standards.

Primary Job Responsibilities:The responsibilities of this position include, but are not limited to:

Supervise, coach, and prioritize daily work of CSRs; ensure the right work is done at the right Balance team capacity and workload across pods/regions; communicate frequently within function to align staffing with demand.Drive accountability through timely feedback, published standards, and performance reviews; address performance gaps as needed.
• Hire, onboard, train, and mentor team members; build diversity in talent development and a strong bench of future leaders.
• Ensure consistent adherence to standard operating procedures (SOPs) and business rules; share best practices across teams.
• Identify and implement process improvements to increase productivity, order accuracy, and reduce turnaround time.
• Collaborate with cross-functional leaders to make informed trade-offs and meet service-level
Monitor assigned queue health and manage customer Plan workloads, allocate tasks, set goals, and track progress for direct reports; maintain engagement and positive team culture.Participate in hiring decisions, disciplinary actions, and, when required, termination in alignment with company policies.
• Perform special projects and other duties as

Job Skills:This position should possess the following skills/knowledge:

Demonstrated people leadership, coaching, and development skills, including remote/distributed
• Strong critical thinking and problem-solving skills with the ability to adapt to changing priorities, analyze complex situations, identify root causes, and develop effective solutions.
• Strong communication, collaboration, listening, and conflict resolution skills; able to influence across the
• Project/performance management and organizational skills; data-driven decision
Proficiency with order management and CRM systems (Oracle, Esker, Salesforce; C3, Maverick dashboards).Intermediate computer skills (MS Office) and data analysis Work Hours: Flexibility to work beyond 40 hours per week when business needs areTravel: Up to 10% travel as required for business

Qualifications:

• 2+ years managing others in a customer /order management
Bachelor’s degree preferred; Associate’s degree and/or equivalent experience Demonstrated aptitude and desire to lead people and improve

KPIs / Performance Metrics:

On-time in-full (OTIF) and orderCustomer satisfaction and issue resolution
• Queue health and turnaround time across assigned team such as order entry, email/phone inquiries, and credit resolution.
• Attendance, engagement, and teamwork
Process adherence (SOPs, business rules) and continuous improvement

Training Requirements:

Product & Customer: ADS product portfolio; regional customer history/business context; regional product Systems: KPI dashboard tools and workforce scheduling; CSR tools (Oracle, Esker, Salesforce, C3, Maverick).Processes: business rules; end-to-end order management and sale-to-order

Physical Requirements:

• Primary functions require sufficient physical ability and mobility to work in an office or remote setting, operate office equipment (computer, keyboard, mouse), and verbally communicate to exchange

Leadership Competencies
EEO Statement

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

EEO StatementADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.