Customer Success Manager - REMOTE at Jobgether – UK

Customer Success Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this pivotal role, you will be the trusted advisor driving customer security resilience and operationalizing our partner's solutions to deliver tangible business value. You will manage the entire customer lifecycle, linking executive leadership with internal strategic functions to enhance customer retention and ensure strategic alignment. This role requires a self-starter who can effectively collaborate with local sales teams and global stakeholders while championing the voice of the customer.Accountabilities

• Ensure customers gain maximum value from the solutions provided.
• Understand clients' organizational structures and business outcomes from deployment.
• Assist in developing strategic success plans with measurable goals.
• Cultivate strong relationships with key stakeholders, including senior executives.
• Optimize customer investments by enhancing remediation efficiency.
• Translate complex technical scenarios into straightforward business value.
• Develop and conduct Executive Business Review presentations.

Requirements

• 7-10 years of hands-on Customer Success experience in SaaS, ideally in cybersecurity.
• Technical background with the ability to communicate complex information effectively.
• Self-sufficient, proactive, and strong problem-solving skills.
• Proven track record of building relationships and articulating strategic value.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Ability to negotiate with C-level executives and decision-makers.
• Commercially oriented and adept at multitasking.

Benefits

• Opportunity to work in a high-impact role within the Customer Experience organization.
• Flexible remote working environment.
• Collaboration with local sales teams and global HQ.
• Continuous learning and professional development.
• Potential for internal growth and advancement.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.