Manager, Customer Success (Remote from Washington) at Jobgether – Washington

Manager, Customer Success (Remote from Washington)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success in WashingtonThis role offers the opportunity to lead a high-performing Customer Success team focused on driving product adoption, retention, and growth across a diverse customer base. You will define and execute customer success strategies, mentor and develop team members, and act as a trusted advisor to both customers and internal stakeholders. The position requires a combination of strategic thinking, operational excellence, and hands-on engagement with clients to ensure a seamless and impactful customer experience. You will work cross-functionally with Sales, Product, and Support teams to optimize processes and influence product development. This role is ideal for a proactive leader who thrives in a fast-paced, mission-driven environment and is passionate about customer advocacy. The position is fully remote and provides the autonomy to shape the teams approach and deliver measurable results.Accountabilities:

• Lead, coach, and mentor a team of Customer Success Managers to achieve high performance, collaboration, and professional growth
• Conduct regular one-on-one meetings, performance reviews, and career development planning for team members
• Develop and deliver onboarding and ongoing training programs for the Customer Success team
• Define and execute customer success strategy, including customer segmentation, engagement models, and success metrics
• Monitor customer health data to identify risks and opportunities and implement proactive intervention strategies
• Collaborate with Sales, Product, and Support teams to ensure a seamless and positive customer experience
• Oversee customer renewals and expansion opportunities, optimizing tools, processes, and workflows
• Track and report key Customer Success metrics, including Gross Retention Rate, Net Retention Rate, and Customer Lifetime Value (CLTV)
• Act as escalation point for critical customer issues and participate in executive business reviews

Requirements:

• 5+ years of experience in Customer Success or Account Management, with at least 2+ years in a leadership role
• Proven ability to lead, motivate, and mentor a team in a fast-paced environment
• Exceptional written and verbal communication skills and strong analytical/problem-solving abilities
• Experience developing and executing customer success strategies with measurable outcomes
• Proficiency in CRM and Customer Success platforms for tracking and reporting metrics
• Deep understanding of industries impacted by data exposure, including cybersecurity, threat intelligence, or executive protection
• Ability to synthesize complex information and clearly communicate insights to customers and internal teams

Benefits:

• Comprehensive health benefits: medical, vision, and dental
• Flexible work schedule and 100% remote work
• Generous 401(k) matching up to 6%
• 20 days paid time off, 15 sick days, and 12 company-paid holidays
• Childcare expense reimbursement
• Fitness and cell phone reimbursement
• Birthday time off and other employee engagement programs

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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