IT Support Technician - Onsite Position, Johnson Automotive at Hol-Dav Inc – Raleigh, North Carolina

Johnson Automotive has the exciting opportunity to expand our Information Technology team with the addition of a IT Support Technician who is willing to grow with the company! We are seeking a friendly, goal-oriented individual with a positive attitude to fill this position immediately.

Since 1991, our family business has been exceeding the expectations of our guests and received prestigious awards from our brand partner’s year after year. While we believe that we offer the best vehicles on the market today, our true strength is our people. Johnson Automotive has earned a reputation for outstanding customer service by hiring top performers that are eager to elevate our guest’s experiences.

Essential Responsibilities:

• Provide first-level support for requests coming into the company help desk;
• Provide assistance to associates and troubleshoot issues related to hardware and software;
• Install and upgrade software on the PC’s;
• Diagnose hardware onsite and accurately determine replacement parts;
• Perform hardware installations;
• Install peripherals (printers, scanners, etc.);
• Format Windows computers;
• Replace CAT 5/5E/6 patch cables, jacks and patch panels;
• Ability to travel as required.

Requirements:

• A+ Certification or equivalent work experience;
• Hands on experience with PC operations, preferred;
• Desire to take advantage of training and learning opportunities;
• Independent, self-starting attitude;
• Professional appearance and strong written and verbal communication skills;
• Maintain understanding of TCP/IP and networking concepts;
• Ability to lift typical computer equipment including, but not limited to, PCs, servers, monitors, etc.;
• Occasional weekends;
• This is an Onsite Position.

Safety Matters: all employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and clean Motor Vehicle Report.

• Paid Holidays
• Paid Time Off
• 401(k) with Match
• Referral Program
• Employee Discounts

Benefits following 60 days of employment:

• Medical (3 choices), Dental (2 choices), Vision Insurance
• Employer-Paid and Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness and Hospital Insurance
• Healthcare and Dependent Care Savings Accounts
• Employee Assistance Program
• Pet Insurance, WillPrep Services, Travel Aid

Johnson Automotive E-Verify’s and is an Equal Opportunity Employer.

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