CAPACITY MANAGEMENT DIRECTOR at Forrest General Hospital – Hattiesburg, Mississippi

The Director of Capacity Management & Patient Flow provides enterprise-wide operational leadership for hospital capacity optimization, patient access, and throughput performance. This role is accountable for maximizing inpatient and ED capacity, reducing length of stay, minimizing avoidable delays, and protecting hospital revenue through efficient patient movement.

This position serves as the system authority for real-time capacity management, overseeing transfer operations, discharge optimization, dialysis flow coordination, and escalation governance. The Director partners with executive leadership, medical staff, nursing, case management, and ancillary departments to align daily operations with strategic access, growth, and financial objectives.

The role is administrative and strategic in scope, emphasizing analytics, operational command, performance improvement, and system-wide coordination rather than direct patient care. This administrative director reviews and analyzes daily, weekly, and monthly performance of all throughput activities (all analytical processes) to drive performance improvement.

Performance Expectations:

• Provides enterprise operational leadership for hospital throughput, including interfacility transfer operations, discharge lounge workflows, discharge nurse processes, and Dialysis Department operations.
• Oversees daily throughput performance to ensure timely admissions, efficient discharges, reduced avoidable delays, and optimal utilization of hospital capacity.
• Leads operational coordination and escalation related to throughput constraints, access limitations, and discharge barriers.
• Oversee Dialysis Department to optimize scheduling, access, and coordination of dialysis services in support of patient flow and discharge readiness.
• Establishes standardized workflows and escalation pathways to support real-time operational decision-making.
• Monitors, analyzes, and reports throughput performance metrics, identifying trends, risks, and opportunities for improvement.
• Oversees interpretation of data, data analysis, and guiding report writing for the purpose of capturing the regional transfer center outlook on a daily, weekly, monthly, and annual basis along with throughput metrics.
• Leads performance improvement initiatives focused on length of stay, discharge timeliness, transfer efficiency, and access to services.
• Ensures compliance with EMTALA, regulatory requirements, and organizational standards related to throughput and transfer operations.
• Provides leadership, coaching, and performance management for assigned staff, including evaluations, feedback, and corrective action as needed.
• Ensures accurate, timely documentation and communication to support operational awareness and patient safety.
• Utilizes EPIC and other operational systems to support throughput visibility, reporting, and decision-making.
• Serves as an escalation and decision-support resource for throughput and dialysis-related operational issues.
• Promotes a culture of accountability, collaboration, and continuous improvement.
• Participates in on-call rotation as required to support operational continuity and real-time issue resolution.
• Partners with executive leadership to align capacity strategy with organizational growth initiatives.
• Identifies and mitigates revenue leakage associated with throughput inefficiencies.
• Supports operational planning related to service line expansion and access optimization.
• Contributes to enterprise strategies that improve patient experience, quality outcomes, and financial performance.
• Works with ED to focus on efficient throughput of patients from the ED to the units.
• Evaluates all policies, standards of care, protocols and procedures and reports timely to Med Exec and Board of Directors

Qualifications:

Education/Skills:

A graduate of a recognized non-online RN program with a BS in nursing is required. Master’s degree is preferred.

Work Experience:

• Minimum of 5 years of progressive healthcare operations experience with demonstrated responsibility for throughput, access, capacity management, or patient flow.
• Minimum of 3 years of leadership experience managing teams, workflows, or operational programs in an acute care or health system environment.

Certification/Licensure—DUE UPON HIRE

Licensed RN able to practice within the State of MS

Additional Certification/Licensure - Obtained based on the required timeframe below

Basic Life Support

Within 30 Days of Employment

Required

Advanced Cardiac Life Support

Within 90 Days of Employment

Preferred

NIH Stroke Scale

Within 90 Days of Employment

Required